Poor service from National Renal Care unit

Good day,

I write to you in deep dissatisfaction. This is in response to telephonic communication with Jeremy from the renal care unit at the Umhlanga Busamed Hospital with my wife, Mrs. S.M Pillay. She was advised by him that would not be able to get treatment on any other day except Thursday. She was not feeling well and had missed her appointment/treatment due to this and wanted to go through on a different day.

Jeremy had quite an abrupt conversation with Mrs. Pillay which had left her in tears and a bit emotionally damaged. The result of this has left a bad image of the business as well as the staff.

She has been going to this establishment for years now and has had a good relationship with the business and its staff. Furthermore, Jeremy went on to comment that Mrs. Pillay had been paying for her treatment with fake money. She brought to his attention that the money was withdrawn from an A.T.M shortly before she had arrived for her appointment/treatment.

Being in Women's month as well as so much gender-based violence etc. going on at the moment, she should not have conducted the conversation in that manner. There was no professionalism, respect, or common decency displayed towards her. By this point, I am quite sure that you would understand the level of disappointment and dissatisfaction that this has brought on not only by/to yourselves but Mrs. Pillay.

At this point, an apology would be deemed fit. A disciplinary hearing should be conducted as part of your investigation into this matter. I shall be taking this further. Using social media, word of mouth, online complaint forums, etc.

We feel safe to say that this would be the first and last occurrence of such. Due to the emotional scar which has been left on Mrs. Pillay and the malpractice on your part, compensation is due for this. After all, there are various other places where Mrs. Pillay could have taken her business, yet she has continued to be a loyal customer of your business for years, based on the level of service rendered, etc. Looking forward to your response.

Yours sincerely, Mr. G Pillay