Active since Aug 2022
I have been Banking with Nedbank for over 5 years now and never had any Issues. In December I been notified that my account is flagged as ***** and was Frozen, for weeks I have tried to contact Nedbank to find out what happened only to be told to wait, this went on for several weeks. I then get through and I'm told I was flagged for ***** and that my account is deemed to be closed, I must mention that no correspondence or details was ever given to me on the reasons. After a further month later of trying to get through, I was told that a client that paid me for service wanted a refund and he had falsely reported my account. I have provided full evidence and proof of service and show that I have never done such. This now has also been a further month with no response from anyone at Nedbank of there ***** inspection department, totally waste of time and services. Nedbank is pathetic not the same institution and ethics. To date i still didn't receive any further information on my account all emails sent no response and no calls answered
Bad network problem with data and no connection waisted over 3 gid of data and the consultants say they can help any further, bad service
The worst service and experience both from the branch as well as the consultants via email and telephone. My account was blocked for no reason all funds held, when all documents provided at the branch spending over 4hours not the branch manager or consultants know what's going on, there is still a hold for 48h, pathetic service don't recommend standard Bank for the future of banking.
I have been a Standard Bank client for over 12 years, however in the last year I have noticed in my statement last month I am being charged every month R69 for an overdraft service that I don't even have looking at my my stamens this has been going over the past year, for a serclvice I don't have, worst service from a bank I am really looking forward to closing this account and moving my business elsewhere.
Good day, I write to you in deep dissatisfaction. This is in response to telephonic communication with Jeremy from the renal care unit at the Umhlanga Busamed Hospital with my wife, Mrs. S.M Pillay. She was advised by him that would not be able to get treatment on any other day except Thursday. She was not feeling well and had missed her appointment/treatment due to this and wanted to go through on a different day. Jeremy had quite an abrupt conversation with Mrs. Pillay which had left her in tears and a bit emotionally damaged. The result of this has left a bad image of the business as well as the staff. She has been going to this establishment for years now and has had a good relationship with the business and its staff. Furthermore, Jeremy went on to comment that Mrs. Pillay had been paying for her treatment with fake money. She brought to his attention that the money was withdrawn from an A.T.M shortly before she had arrived for her appointment/treatment. Being in Women's month as well as so much gender-based violence etc. going on at the moment, she should not have conducted the conversation in that manner. There was no professionalism, respect, or common decency displayed towards her. By this point, I am quite sure that you would understand the level of disappointment and dissatisfaction that this has brought on not only by/to yourselves but Mrs. Pillay. At this point, an apology would be deemed fit. A disciplinary hearing should be conducted as part of your investigation into this matter. I shall be taking this further. Using social media, word of mouth, online complaint forums, etc. We feel safe to say that this would be the first and last occurrence of such. Due to the emotional scar which has been left on Mrs. Pillay and the malpractice on your part, compensation is due for this. After all, there are various other places where Mrs. Pillay could have taken her business, yet she has continued to be a loyal customer of your business for years, based on the level of service rendered, etc. Looking forward to your response. Yours sincerely, Mr. G Pillay
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