Subsidy not paid over to Gems CP42438621

My ****her passed away in February. First we struggle to get any response from them and if you phone the calls go to an dead end. At the end my mother when to them with all the forms so that she can apply for the pension every month. We also hand in the the subsidy papers for the medical aid Gems so that she can get subsidy. I follow up with them on a monthly basis with no feedback. On 06 June someone assist me and said they did not load it. first stating they never received it but she confirmed later that she did received it and forget to load it. She then load it apparently and that the subsidy will be fix with the next run to GEMS. Gems do not want to assist as they did not received the transfer letter nor did we. I follow up on 27th June just to find out that the funds was not transferred to GEMS and they waiting for Treasury. This is now since march that they did not load it and my mother have to pay the medical aid in full. At this point in time no one is comming back to me ito of my query or forward me the approval letter. Why not doing your work the first time correct and paid the money you owe my mother back. This is really unacceptable from our goverment to treat our old people or people without technology.