Lack of service

I made a 09:00 booking which I honored by arriving at 08:55, the staff was standing outside the salon. 09:03, we were still outside the store, I approached the staff to ask what was happening, I was told they were waiting for the salon key and it would arrive in 30mins. 45mins later, we were still.outsode the store, I approached them again to ask what was happening, I was told the key was being ubered by the manager from Sandton. The staff was polite, what is disgusting is the lack of communication from the manager/store to clients who have booked for a certain time for a reason. You clearly know you have taken the key home with you, be descent enough to make it to work on time and notify clients if that won't happen. This has brought disrepute to the brand and left a bad taste in my mouth