NS
Naturelife sa
Unclaimed Business
NS
Naturelife sa
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Wellness & Beauty
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Preeya P
1 reviews | Active since Jan 2020
13 May 2024, 05:34
Naturelife SA do better
Utterly disgusted in the unprofessional manner that this business has chose to act in. I purchased an anti fungal treatment nail fix twice from clicks which is from @Naturelife SA. Upon purchase of the second bottle , noticed that the initial bottle was not as full as the initial and I sent an email to naturelife SA. Pleasantly surprised they offered to send me a bottle however upon receipt responded to inform them they sent me the wrong product which targets gout and other ailments I have no use for as this was for my mom. Naturelife responded to state that lifetones was the only liquid product sold at clicks which is not true. I sent an email responding with the same information and they completely ignored me for more than a month although during awaiting their response, I went ahead and purchased two of their other products on Takealot which I am expecting today however I reached out to them on Facebook this morning and they proceeded to block me falsely staring they responded to let me know that I received a product of higher value which might I add did not ask for. They could have also confirmed the product being referred to and if they responsed would know that I was happy to return the product I have no use for. Customer service and trust is a huge factor for me no matter the benefits preached by other customer reviews. Excellent customer service makes me a lifelong customer. See why people are hesitant to support local then we complain about not supporting local for this reason ! I hope you have a chance to reflect on your actions.
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Preeya P
1 reviews | Active since Jan 2020
13 May 2024, 05:34
Naturelife SA do better
Utterly disgusted in the unprofessional manner that this business has chose to act in. I purchased an anti fungal treatment nail fix twice from clicks which is from @Naturelife SA. Upon purchase of the second bottle , noticed that the initial bottle was not as full as the initial and I sent an email to naturelife SA. Pleasantly surprised they offered to send me a bottle however upon receipt responded to inform them they sent me the wrong product which targets gout and other ailments I have no use for as this was for my mom. Naturelife responded to state that lifetones was the only liquid product sold at clicks which is not true. I sent an email responding with the same information and they completely ignored me for more than a month although during awaiting their response, I went ahead and purchased two of their other products on Takealot which I am expecting today however I reached out to them on Facebook this morning and they proceeded to block me falsely staring they responded to let me know that I received a product of higher value which might I add did not ask for. They could have also confirmed the product being referred to and if they responsed would know that I was happy to return the product I have no use for. Customer service and trust is a huge factor for me no matter the benefits preached by other customer reviews. Excellent customer service makes me a lifelong customer. See why people are hesitant to support local then we complain about not supporting local for this reason ! I hope you have a chance to reflect on your actions.
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Replies (0)