PP
Preeya P
Active since Dec 2016
23
Reviews
0
Industries
Reviews
23 reviews13 months ago
Standard beauty has no customer obsession or ownership
Safe to say that standard beauty does not care about their customers or see fit in making it right. Instead they are adamant so that there can be no fault in their products however I specifically noticed a change in the same product ( champagne shower gel) it makes me think as a customer that I am wrong for not receiving the same product that was introduced to me. At least I know not to purchase from them for the mere fact that the CEO herself could not make the issue right for me. She chose to go with standard responses that there is no fault in her product.
0 replies
17 months ago
Escalation: Frustrating Experience with Defective Product Return – Reference #1759826
Dear Clicks Customer Care and Management Team, I am writing to escalate my ongoing issue regarding the return of a defective product (reference #1759826) and the deeply frustrating experience I’ve had with the process. Despite following all the steps provided by Philips, your customer care team, and store staff, I have been left without a resolution for more than a week now, which has caused significant inconvenience given the importance of this tool to my daily hygiene routine as someone with braces. To summarize: 1. I initially contacted Philips customer care, who confirmed that the product has a two-year warranty and referred me to their authorized return center. I was advised that I could take the defective unit to a Clicks store, where your staff would contact Philips to process a credit or exchange. 2. Before visiting a store, I confirmed this process with Clicks customer care (reference #1759826) on a recorded line. I was assured that I could take the product to my nearest Clicks store for assistance. 3. At Clicks Columbine Square, I spoke to John, who I believe is the store manager. He initially accepted the defective unit and informed me that he would follow up after speaking to the relevant contacts. 4. Shortly afterward, I received an email from Clicks’ complaints department stating that Michelle Benjamin was handling my case and that I would receive feedback within two working days. However, the delay persisted without resolution. 5. When I followed up with John yesterday, he offered me an in-store refund because none of the available devices in the store matched the price range for an exchange. I expressed my preference for a credit that could be used online to purchase the item, especially since I urgently need a replacement toothbrush. 6. After discussing my situation with Michelle Benjamin and explaining the urgency, she stated that Clicks has policies and procedures to follow and that confirmation from Philips was still required. My question is simple: why is this confirmation necessary when Philips has already provided me with the warranty information, and Clicks customer care initially assured me of a smooth in-store return process? Both John, the store manager, and your customer service team gave me the same guidance earlier, only for it to be retracted without clear justification. What is expected to change with further confirmation from Philips? This is not a high-value item, and the back-and-forth communication has made this experience unnecessarily unpleasant. I trusted Clicks to provide a seamless resolution, especially given the clear guidance I received early in the process. I kindly request that this issue be escalated and resolved immediately. I would appreciate receiving the credit as soon as possible so I can purchase the item online and address my urgent need for a replacement. Thank you for your attention to this matter. I look forward to your prompt response and a resolution that reflects the customer service standards I have come to expect from Clicks.
0 replies
17 months ago
Urgent Escalation: Unresolved Product Return and Frustrating Experience – Reference #1759826
Here’s the updated complaint Dear Clicks Customer Care and Management Team, I am reaching out to escalate my ongoing issue regarding a defective product return (reference #1759826) and to express my deep dissatisfaction with how this process has been handled. Despite following every step advised by Philips, Clicks customer care, and in-store staff, I am yet to receive a resolution. This prolonged experience has caused significant inconvenience, especially as I urgently need the product replacement. Summary of the Situation: 1. I initially contacted Philips customer care, who confirmed the product’s two-year warranty and advised me to take it to a Clicks store where your staff would arrange for a credit or exchange. 2. I then contacted Clicks customer care (reference #1759826) before visiting the store to verify this process. I was assured, on a recorded line, that I could return the product in-store for a credit or exchange. 3. I proceeded to the Clicks Columbine Square store and spoke to John, the store manager, who accepted the defective item and stated he would follow up after consulting the relevant contacts. 4. Shortly afterward, I received an email from Clicks complaints stating that Michelle Benjamin was assigned to my case, with feedback expected within two working days. However, I experienced further delays with no clear resolution. 5. Yesterday, I followed up with John, who offered an in-store refund as none of the in-store devices matched the price range for an exchange. Since I preferred to make my purchase online, I requested a credit. After discussing the urgency of my need with Michelle, I was told that Clicks still required confirmation from Philips due to internal policies and procedures. Given the ongoing delays, I purchased a replacement toothbrush (Order #241114-801-0275) online, assuming that my refund would be processed smoothly and allow me to pay into my card. However, after this negative experience and unfulfilled assurances from Clicks, I now plan to cancel this order and purchase the item elsewhere. It remains unclear why further confirmation from Philips is necessary when they have already provided warranty information and Clicks customer care initially confirmed the return process. Both John and your customer care team initially assured me of a straightforward in-store return, only for this to be retracted without clear justification. This is not a high-value item, and the drawn-out process has made an unfortunate situation worse. I kindly request that you prioritize my case and provide an immediate resolution, including the refund or credit as initially promised. Thank you for your attention to this matter. I look forward to your prompt response.
0 replies
19 months ago
False information
I recall when signing up that I woild qualify for a further 35% off. I called sometime before today and I was told that they can see that I have qualified amd it will automatically debit the correct amount . So , when I was debited the incorrect amount according to what I remembered, I called this morning and got someone with an attitude who told me that there was a problem with October discount amd then placed me on hold where she told me that she remembered the query and that the discount only app**** to October, November and December. I would like the incorrect information to be addressed and the premium to be reimbursed
0 replies
22 months ago
Misleading sales
I was mislead upon taking up the policy that I would receive cash back if not exact but close to my premium. I’ve asked to since cancel the policy and requested that this call be reviewed. I called yesterday to re-escalate and I am still awaiting feedback going on a month
53 replies
22 months ago
Painful claims process
Best believe they will make it as painful as possible to claim back your money. I submitted this claim in early May and was asked to provide documents not readily availble by the medical aid. Their attitude is that you have 180 days to claim but they dont care about the client or their circumstances who is waiting to be reimbursed. I submitted all documentation on the 14/06 and I was notified of payment failing due to my account being closed and I did not update this which I understood is my fault. However since I provided the correct banking details, this is the third payment that they continue to process to the incorrect account.
53 replies
22 months ago
Afrihost does not care about their clients
1. I have no internet connection since last week Thursday following the outage with open serve in Lenasia south which you failed to update this alert on your app until I raised it 2. I have lost money since I use my internet for work purposes and no work=no pay. I then had to over the weekend bother a family member who lives 45 minutes away from my home to use their internet since I could not continue to be unpaid for as long as it took you all to resolve the issue with open serve 3.I was advised that the issue with open serve was resolved yesterday but I still had no internet connection 4. I contacted the WhatsApp line multiple times and I was given different information 5.I am currently not at my house however my elderly parents are whom I am unable to communicate with via WhatsApp because they have no internet connection and are being asked to do impossible troubleshooting which they will not be able to do since they are not tech savvy. 5.During the time of the outage, I also contacted to verify my payment and I was advised that it was successful since I had a change of bank details however there was ***** on my account which I had to have the account cancelled and I was advised as per screenshot that my payment was settled 6.in the space of a minute and several days later might I add, you notify me there was an issue with my payment and I had until 25/06 to settle and then you go ahead and suspend my line 7. Not to mention this prior point, you refused to send a technician to resolve the issue of having no connection and now it seems like it’s related to the payment which is the cherry on top of all of this. I am disgusted, I thought moving over would be better but it’s **********. I want my line re activated immediately!
0 replies
23 months ago
Pathetic customer service and flawed system
1. I have two policies that you failed to debit me for one and failed to notify me until I called to update my banking details even though my account was active and open at the time with sufficient funds. 2. You still proceeded to debit me against the incorrect account after calling and confirming that the debit will be updated effective from this month 3. It is not my fault that you failed to debit me as per our agreement and suddenly I am liable to make a double payment as a result of your errors
53 replies
23 months ago
Naturelife SA do better
Utterly disgusted in the unprofessional manner that this business has chose to act in. I purchased an anti fungal treatment nail fix twice from clicks which is from @Naturelife SA. Upon purchase of the second bottle , noticed that the initial bottle was not as full as the initial and I sent an email to naturelife SA. Pleasantly surprised they offered to send me a bottle however upon receipt responded to inform them they sent me the wrong product which targets gout and other ailments I have no use for as this was for my mom. Naturelife responded to state that lifetones was the only liquid product sold at clicks which is not true. I sent an email responding with the same information and they completely ignored me for more than a month although during awaiting their response, I went ahead and purchased two of their other products on Takealot which I am expecting today however I reached out to them on Facebook this morning and they proceeded to block me falsely staring they responded to let me know that I received a product of higher value which might I add did not ask for. They could have also confirmed the product being referred to and if they responsed would know that I was happy to return the product I have no use for. Customer service and trust is a huge factor for me no matter the benefits preached by other customer reviews. Excellent customer service makes me a lifelong customer. See why people are hesitant to support local then we complain about not supporting local for this reason ! I hope you have a chance to reflect on your actions.
0 replies
Review Distribution
5 Star
1 (4.3478260869565215%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
22 (95.65217391304348%)