Incorrect item shipped and rude staff

So i purchased a replacement wrist band for my Garmin smar****ch , when the item arrived i opened the package only to find the totally incorrect item was sent , I ordered a black nylon strap but a brown leather strap was shipped. It clearly stated black nylon on the invoice so i wonder how they managed to send the incorrect strap. the worst part was the item packaging was not sealed and the item was clearly not new. I immediately called the contact number and spoke to a consultant that was extremely rude over the phone and i was told i need to send through photos of the incorrect item via email so that she could handle it. A few emails and another 5 days later i finally received the strap i had originally ordered.

All i can say is that although they corrected the mistake, Ashley was very rude and not even once did she offer any sort of apology for the mistake and inconvenience on their behalf ,Ultimately i had to wait two weeks for my product and had to deal with unnecessary stress.

I will never ever buy another item from Navworld and do not recommend them at all.