Funeral claim not paid

Ncanda funeral is a ****, today my mother inlaw is burrying her sister but the policy has not paid out, all the documents for the claim were submitted at the head office on Saturday the 30th of September 2023 and they promised to pay on Thursday the 5th of October 2023. Today is Saturday the 7th 2023, the day of the funeral, the claim has not been paid. How are we supposed to burry our loved one's when this company does like this. Im so ****ed.