NCX Press Solutions (Pty) Ltd
1|1 reviews
SL
Sean L
1 reviews | Active since Member
04 Mar 2021, 17:45
NCX Press Solutions - Unethical & Dishonest? You decide.
Terrible experience with NCX Press Solutions
We had another terrible experience with NCX. On the 2nd of November 2020, we ported our line from NCX to another service provider. Kobus de Beer sent this message “I truly hope that your new SP will give you great service. Should you in the future require assistance or feel the need to move back to NCX we will always be happy to receive you.”
Three months later we find out that NCX are still debiting our account for a non existent service. When we queried this with Kobus he referred us to the small print of their contract - “When you ported your numbers away from NCX as per your contract you are obligated to cancel said contract in writing. I attached your contract for review, I also attached a soft copy of the terms to be easier to read.”
Even though they ported our number to another service provider they continued to debit our account for a serve that did not exist, hoping we would never pick it up.
I leave it up to you decide on how honest and ethical this company is. I am posting this message on every possible platform to warn existing and potential customers of how they operate.
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Replies (56)NCX Press Solutions (Pty) Ltd's replyOfficial
05 Mar 2021, 07:25NCX is governed in its procedures by legality, facts and not by feelings. From the onset you have been attacking NCX. At first you wrote a long-worded review on how we are refusing to port your business number when in fact the port was not submitted or received, we assisted afterhours to work with our partners upstream to facilitate a port for your business to get connected as soon as possible. This was done in good faith, as explained, and shown to yourself, the contract that you signed requires you to do cancelation, per the terms and conditions (and not small print) your cancelation period is three months. To date no written cancelation was received, the only reason you are on this platform accusing NCX falsely is because you bitter that we never refunded you and you made threats that you would try to tarnish our name if we did not refund you, our records of doing business speaks for itself.
Even with no formal cancelation received, NCX still after three months processed cancelation. Yet you still accuse NCX of being unethical or dishonest. Your accusations are unfounded and dishonest. I am unable to fathom that you as a successful business owner can attack a company, its staff, and its ethics when you failed to cancel a contract? Yet you are the responsible party to give notice to cancelation of the contract. I do not believe that any company would just cancel a contract of any of their clients without due process? Is that how NLA Importers choose to facilitate business?
Even with no formal cancelation received, NCX still after three months processed cancelation. Yet you still accuse NCX of being unethical or dishonest. Your accusations are unfounded and dishonest. I am unable to fathom that you as a successful business owner can attack a company, its staff, and its ethics when you failed to cancel a contract? Yet you are the responsible party to give notice to cancelation of the contract. I do not believe that any company would just cancel a contract of any of their clients without due process? Is that how NLA Importers choose to facilitate business?
Best regards,
NCX Press Solutions (Pty) Ltd's reply05 Mar 2021, 07:25
Official
NCX is governed in its procedures by legality, facts and not by feelings. From the onset you have been attacking NCX. At first you wrote a long-worded review on how we are refusing to port your business number when in fact the port was not submitted or received, we assisted afterhours to work with our partners upstream to facilitate a port for your business to get connected as soon as possible. This was done in good faith, as explained, and shown to yourself, the contract that you signed requires you to do cancelation, per the terms and conditions (and not small print) your cancelation period is three months. To date no written cancelation was received, the only reason you are on this platform accusing NCX falsely is because you bitter that we never refunded you and you made threats that you would try to tarnish our name if we did not refund you, our records of doing business speaks for itself.
Even with no formal cancelation received, NCX still after three months processed cancelation. Yet you still accuse NCX of being unethical or dishonest. Your accusations are unfounded and dishonest. I am unable to fathom that you as a successful business owner can attack a company, its staff, and its ethics when you failed to cancel a contract? Yet you are the responsible party to give notice to cancelation of the contract. I do not believe that any company would just cancel a contract of any of their clients without due process? Is that how NLA Importers choose to facilitate business?
Even with no formal cancelation received, NCX still after three months processed cancelation. Yet you still accuse NCX of being unethical or dishonest. Your accusations are unfounded and dishonest. I am unable to fathom that you as a successful business owner can attack a company, its staff, and its ethics when you failed to cancel a contract? Yet you are the responsible party to give notice to cancelation of the contract. I do not believe that any company would just cancel a contract of any of their clients without due process? Is that how NLA Importers choose to facilitate business?
Best regards,