A useless property agency based in Midrand

Don’t bother yourself by renting through this property agency. I was renting at one of their properties in 2021. During my stay , I reported an issue with them, the bathroom wall had cracks and water from the next unit was getting into the apartment. Mould started to develop all over the bathroom and spread in the bedroom after not being attended for long. This issue was never resolved, I told them I had health concerns as the mould was starting to create a foul smell in the apartment. They still failed to attend to the matter. In December I paid My rent in 2 different transactions, I paid R4000 end of November and told them I’d pay the remaining amount of R1500 on the 17th of December 2921. And I did exactly that. I was surprised on the 13th when I received an eviction notice for not paying the remaining balance of R1500 on time . I thought they understood my situation because I had already communicated with them. I don’t have a history of not paying my rent on time or failing to pay at all . This was the first time. Anyway I didn’t want to fight with them, their property was no longer good for my health anyway. So I left the property on the 2nd of January 2022 , i called the agent I signed with to let her know I wanted to bring the apartment keys and she was shocked that I was moving out. She said she wasn’t aware that I was moving out. We ended up agreeing on meeting at the property on the 7th of January to for the exit inspection. Lulu , the lady who was assisting me with the inspection Confirmed that the property was in good condition and that I’d get my full deposit refunded back. Then after 2 weeks I called them to find out what’s taking them so long to give me back my deposit. They then told me that their principal agent told them not to refund me as I have breached the contract by not giving them a notice to move out… I’m honestly disappointed and disgusted by the fact that that a whole principal agent does not understand their own terms and conditions written in the lease agreement. I’m so disappointed and I won’t rest until I get my refund. If you ever see any property that is listed under Ndaka properties in Midrand kindly ignore. Ndaka properties is useless with its team that is made up of unprofessional and incompetent property agents. they know nothing about the property rental business. They are just a bunch of thieves. The principal agent Nengwani Mawela is full of nonsense and doesn’t know what he is doing.