Misleading “court” threats, rude treatment, and serious privacy breach

Ihad a very concerning experience with this debt collection company.

I was contacted today(Tuesday) and told I must appear in court on Thursday and that a sheriff would be sent on Wednesday. Naturally, I asked for a case number or any formal reference so I could understand what was happening and prepare properly. I was refused this information.

Instead, I was given inconsistent answers — being told there is “nothing under my name” while simultaneously being pressured with urgent court and sheriff threats. This made the situation extremely confusing and stressful, and it does not feel like proper or transparent communication.

On top of that, the agent I spoke to was rude and unprofessional in tone, which made the interaction even more distressing.

The most serious issue is that my personal account details, including my account number and outstanding balance, were disclosed to my next of kin without my consent. I did not authorise this, and I consider this a serious breach of privacy.

Debt collection should be handled professionally, transparently, and within proper privacy boundaries. My experience did not reflect that.