ANGELIQUE NAIR

I soke to a lady by the name of Angelique Nair , who at first was very sweet and was trying to explain to me regarding my request and she was very nice to me and made sure she answered my questions very well. She then asked for documents and unfortunately because i also work where I'm most of the times on calls, so we had very limited communication which i had explained to her from the very beginning and she somewhat seemed to understand. Then on Monday she was calling me nonstop even passed business hours even calling me via a cellphone number till19h25 which i found very strange the call was to make sure that i do a scheduled EFT, i asked her why am i not allowed to make payments to their account her answers where because its company policy i was not given answers that i can understand as a customer . My last communication with this agent was not right , she was very rude to me chatting with me on WhatsApp telling me to go to another company that will accept manual EFT's , over the phone because calls are recorded she was very sweet a 10/10 but on her WhatsApp she became a totally rude person im not sure whether its because maybe their WhatsApp is not monitored i don't know, maybe she thought she was communicating with illiterate person i don't know , maybe because im a black person she thought that the telephone etiquette will only apply via voice calls in this case over the recorded line . As much a s i was the one that requested assistance from this company, i do not appreciate being looked down on by another individual just because i did not fully understand her reasons why she asked for a certain thing, i do not appreciate being treated like a person that does not know what they are doing , i may be black but my brain is not black , I went to school and common respect for others is something that i carry with me always. I hope and pray that 1 day she can respect others and regardless of color . and this is not the first time i have heard about her but i said to myself let me give her a try if only i knew from the others and actually listened i wouldn't be in this state of anger . MAYBE SHE WAS THOUGHT TO SPEAK TO BLACK PEOPLE IN A CERTAIN MANNER IF THAT IS THE CASE THEN GOODLUCK TO HER .