Amazing Service

Since around Oct 2019 or so, I had a continuous squeek coming from the front wheel [or so I thought :)] of my MTB. I took my bike to Gavin at Neils Wheels and explained the situation to him. He graciously informed me that he would have his mechanic look at the issue at no cost even though it had been several months since my last visit. The problem was not easily resolved because I visited him 3 times in the week and test-road the bike only to find that the squeek was persisting, despite them doing everything possible to resolve the front wheel squeek.

On my 4 visit, I was politely informed that the squeek was actually coming from the REAR wheel axle (not the Front). Here is where the brilliant service comes... They fixed the rear wheel axle squeek issue AT NO COST TO ME, and apologised to me for the incovenience of not having the bike for 3 days.

It is not often that a company will not charge you for fixing a problem at their own expense, time and labour. I commend Gavin and his team - https://www.facebook.com/pages/Neils-Wheels/**********42963 for going the extra mile! #SupportLocal