NW
Neils Wheels
Unclaimed Business
NW
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMH
Micaelan H
1 reviews | Active since Jan 2020
16 Sept 2024, 14:21
Great service
My 8 year old Silverback went in for its first service ever, and it is now a joy to ride. Thank you Neil, I'll definitely be back. https://neilswheels.co.za/
Helpful (0)
|Replies (0)MH
Micaelan H
1 reviews | Active since Jan 2020
16 Sept 2024, 14:21
Great service
My 8 year old Silverback went in for its first service ever, and it is now a joy to ride. Thank you Neil, I'll definitely be back. https://neilswheels.co.za/
0
Replies (0)MR
Merrel R
1 reviews | Active since Jan 2020
19 Feb 2021, 10:17
Good advice when buying bike for first time
I got excellent advice and assistance from Gavin and Neil when choosing my first bike. In an industry where a bicycle can cost more than a car, Gavin understood that I was new to cycling and made sure that I bought a reasonably priced bike that would meet my needs. His advice was spot on and I love my purchase. Neil helped me fit the bike carrier to my car. He's given me "tuition" on how to properly service my bike and use my gears when riding. Very good
Helpful (0)
|Replies (0)MR
Merrel R
1 reviews | Active since Jan 2020
19 Feb 2021, 10:17
Good advice when buying bike for first time
I got excellent advice and assistance from Gavin and Neil when choosing my first bike. In an industry where a bicycle can cost more than a car, Gavin understood that I was new to cycling and made sure that I bought a reasonably priced bike that would meet my needs. His advice was spot on and I love my purchase. Neil helped me fit the bike carrier to my car. He's given me "tuition" on how to properly service my bike and use my gears when riding. Very good
0
Replies (0)RR
Robert R
1 reviews | Active since Jan 2020
30 Mar 2020, 14:59
Amazing Service
Since around Oct 2019 or so, I had a continuous squeek coming from the front wheel [or so I thought :)] of my MTB. I took my bike to Gavin at Neils Wheels and explained the situation to him. He graciously informed me that he would have his mechanic look at the issue at no cost even though it had been several months since my last visit. The problem was not easily resolved because I visited him 3 times in the week and test-road the bike only to find that the squeek was persisting, despite them doing everything possible to resolve the front wheel squeek. On my 4 visit, I was politely informed that the squeek was actually coming from the REAR wheel axle (not the Front). Here is where the brilliant service comes... They fixed the rear wheel axle squeek issue AT NO COST TO ME, and apologised to me for the incovenience of not having the bike for 3 days. It is not often that a company will not charge you for fixing a problem at their own expense, time and labour. I commend Gavin and his team - https://www.facebook.com/pages/Neils-Wheels/**********42963 for going the extra mile! #SupportLocal
Helpful (0)
|Replies (0)RR
Robert R
1 reviews | Active since Jan 2020
30 Mar 2020, 14:59
Amazing Service
Since around Oct 2019 or so, I had a continuous squeek coming from the front wheel [or so I thought :)] of my MTB. I took my bike to Gavin at Neils Wheels and explained the situation to him. He graciously informed me that he would have his mechanic look at the issue at no cost even though it had been several months since my last visit. The problem was not easily resolved because I visited him 3 times in the week and test-road the bike only to find that the squeek was persisting, despite them doing everything possible to resolve the front wheel squeek. On my 4 visit, I was politely informed that the squeek was actually coming from the REAR wheel axle (not the Front). Here is where the brilliant service comes... They fixed the rear wheel axle squeek issue AT NO COST TO ME, and apologised to me for the incovenience of not having the bike for 3 days. It is not often that a company will not charge you for fixing a problem at their own expense, time and labour. I commend Gavin and his team - https://www.facebook.com/pages/Neils-Wheels/**********42963 for going the extra mile! #SupportLocal
0
Replies (0)RR
Robert R
1 reviews | Active since Jan 2020
30 Mar 2020, 14:51
Amazing Service
Since around Oct 2019 or so, I had a continuous squeek coming from the front wheel [or so I thought :)] of my MTB. I took my bike to Gavin at Neils Wheels and explained the situation to him. He graciously informed me that he would have his mechanic look at the issue at no cost even though it had been several months since my last visit. The problem was not easily resolved because I visited him 3 times in the week and test-road the bike only to find that the squeek was persisting, despite them doing everything possible to resolve the front wheel squeek. On my 4 visit, I was politely informed that the squeek was actually coming from the REAR wheel axle (not the Front). Here is where the brilliant service comes... They fixed the rear wheel axle squeek issue AT NO COST TO ME, and apologised to me for the incovenience of not having the bike for 3 days. It is not often that a company will not charge you for fixing a problem at their own expense, time and labour. I commend Gavin and his team - https://www.facebook.com/pages/Neils-Wheels/166337890242963 for going the extra mile!
Helpful (0)
|Replies (0)RR
Robert R
1 reviews | Active since Jan 2020
30 Mar 2020, 14:51
Amazing Service
Since around Oct 2019 or so, I had a continuous squeek coming from the front wheel [or so I thought :)] of my MTB. I took my bike to Gavin at Neils Wheels and explained the situation to him. He graciously informed me that he would have his mechanic look at the issue at no cost even though it had been several months since my last visit. The problem was not easily resolved because I visited him 3 times in the week and test-road the bike only to find that the squeek was persisting, despite them doing everything possible to resolve the front wheel squeek. On my 4 visit, I was politely informed that the squeek was actually coming from the REAR wheel axle (not the Front). Here is where the brilliant service comes... They fixed the rear wheel axle squeek issue AT NO COST TO ME, and apologised to me for the incovenience of not having the bike for 3 days. It is not often that a company will not charge you for fixing a problem at their own expense, time and labour. I commend Gavin and his team - https://www.facebook.com/pages/Neils-Wheels/166337890242963 for going the extra mile!
0
Replies (0)