Disgusting Service/Refusal of Treatment

A while ago , almost a month to be exact I made an enquiry regarding my then 22 month old daughter for assessment/assistance at your facility. I was advised that you are a tertiary hospital and only accept patients who have been referred,ie RMMCH , Chris Hani Baragwanath ect. I did go to my local clinic to get a referral to RMMCH , when i got there NO ASSESSMENT was done on /to my child. The speech/audio the****** said that they could not see/assess my daughter as they were short staffed and the first available date would be in January 2021.

Needless to say, the doctor had written me a referral letter to your facility, which I then emailed to Candise along with the referral I received from the clinic (2 referrals sent to Candise) Candise did not acknowledge receipt of my letters, after 4 days when I made a second enquiry did she acknowledge receiving my letter, I mentioned to her that I had called her twice with no response and she said that she was on leave. Around the 7th/8th October 2020 I made contact again with Candise asking the status of my daughters' assessment. She advised me yet again that a specialist will contact me for an assessment/with a date.

Prior to that , I visited your facebook page, asking / requesting the same information, yet again NO REPLY/RESPONSE. Again I had sent Candise an email asking for assistance and even feedback, (baring in mind that she, Candise never once emailed,called me informing me as to the status of this assessment) I've been continuously contacting,emailing and waiting for feedback. I also sent an email to ayabulela.poro@nmch.org.za as well as Nomthi@nmcf.co.za , yet again NO RESPONSE/REPLY...

It wasn't until yesterday when i again emailed Candise doing yet another follow up, did she "copy and paste" and not forward and email from Mogau.Lamola@nmch.org.za , stating that would would be able only to do the audio therapy and thereafter send me back to RMMCH. Candise also stated that I need to get RMMCH to contact you guys regarding the direct referral form I received from them ( I was not sure whether or not she intended for me to make the journey to them ,or call or send an email).

So once again I humbly ask , as an unemployed single coloured mother of 2, is/ can anyone please assist me with audio and speech therapy or even an assessment for my daughter. You have no idea how frustrating it is being sent from pillar to post,my daughter cannot hear at all , she continuously holds and rubs her ears as if there is a blockage in them.All milestones at her age have been reached except speech , like giving basic commands,ie NO, STOP, OUT, kids her age should be a least saying those if not more words.

Please consider this email correspondence as highly important and also take into consideration that there is a 23 month old little girl that needs urgent assistance.

I trust this email finds you well.

Best Regards Lisa Samuels 072 7788 199