Appalling Service and Zero Communication – Avoid Neonaza at All Costs

I placed an order for a neon sign with Neonaza on 15 April, clearly communicating the urgency and the need to receive it by Tuesday, 29 April for a time-sensitive event.

On 22 April, I was told the parcel would be collected by their courier at 3pm on Thursday, 24 April, yet I received no waybill or tracking information. When I followed up on Friday, 25 April, they claimed the parcel had been collected that morning and assured me it would be delivered by Tuesday, 28 April.

Still concerned, I asked if I could collect the parcel from their Johannesburg warehouse on Saturday, 26 April. They said they’d confirm—but that was the last communication I received on that request.

By Tuesday, 29 April, the parcel had still not arrived. I contacted them via WhatsApp, phone, and email—no response. Eventually, I received an email saying they were out of office. I asked for someone to call me or provide a working contact number and was ignored again. I sent multiple follow-ups throughout the day with no clear response or tracking information.

Out of desperation, I searched their Instagram, found the name of the courier company, and contacted them directly—only to discover the parcel had only been collected on the morning of 29 April, not on the 24th or 25th as Neonaza claimed. The courier advised the delivery was only scheduled for Friday, 2 May, which was too late for my event.

Due to Neonaza’s dishonesty and complete lack of communication, I had no choice but to place an urgent overnight order with another local supplier—resulting in significant out-of-pocket costs.

To this day, no one from Neonaza management has contacted me, despite promises of a follow-up after their “staff meeting.” I am beyond disappointed.

This was an appalling experience—terrible service, no accountability, and blatant dishonesty. I would strongly advise anyone to avoid using Neonaza for any urgent or important events. Absolutely not worth the risk.