Very Disappointed – Would Not Recommend Neonaza

I would not recommend Neonaza at all. At first, they were great – responsive and helpful with the artwork for my client’s neon sign. I confirmed my order two weeks in advance, and they assured me that I would receive it in time, even with the Easter public holidays. I paid the full amount upfront.

The Thursday before my event, they confirmed the parcel was on its way. By Friday, they said it had only just been dispatched, but they would try to speak to the courier to arrange a Saturday warehouse collection. That was the last I heard from them.

My event was on Wednesday, with setup planned for Tuesday. By Tuesday morning, I still had no tracking number or clear update. I called and sent WhatsApp messages but received no response – they had apparently left the phones in the office and weren’t in that day. Their email responses were slow (every few hours) and unhelpful, and they refused to provide a direct contact number.

In desperation, I went to their Instagram page, found out which courier company they use, and called the courier myself. There was no parcel under my details. I gave them Neonaza’s number, and they finally found it – the sign hadn’t even left Bloemfontein as of Tuesday morning, and delivery was only scheduled for that Friday, two days after my event.

With no other choice and zero reliable communication from Neonaza, I had to commission a brand new sign overnight from another local supplier – costing me both time and money. A week later and still no one from management has contacted me with feedback.

Their poor communication and lack of responsibility left a very bad taste in my mouth. I won’t be using Neonaza again, and I strongly suggest others think twice before doing so.