DISGUSTING SERVICE OF PORTING NUMBERS

I spoke to Hanno at Digico Telecoms who confirmed that the request for my Neotel number to be ported over was sent on 30 July 2019 - Until now nothing and now I hear that Neotel has 2 people working for them porting numbers over, but they are in a backlog of 2000 numbers and they have 85 000 customers - WHAT THE HELL ? SERIOUSLY 2 PEOPLE TO PORT 85 000 NUMBERS. How can a company close their doors/service without completing the porting of their customers numbers or assisting them ? This is TOTALLY UNACCEPTABLE !!!!!!