IG
Irene G
Active since Oct 2013
45
Reviews
0
Industries
Reviews
45 reviews10 months ago
ATROCIOUS NON EXISTENT SERVICE
On 16 Oct 2024 I received an email from Virgin Active stating that they had received confirmation that I had cancelled my membership. I DID NOT? My spouse then emailed Discovery Life as our Vitality Legacy Virgin Active Gym membership is linked to our Life Policy. On 21 October Mohini Naicker at Discovery Life confirmed via email as such: "Vitality was removed off your life policy effective 01.07.2024 (duplicate Vitality). It appears that there is a Vitality membership on the medical aid on which you are a dependant." We have never had another vitality number connected to a medical aid. Discovery Life did not have any permission from my spouse or myself to remove the Vitality from our Life Policy. But instead of picking up a phone and calling my spouse and finding out why there is a duplicate vitality and which one to remove, the just removed the Vitality from the Life Policy where our Legacy gym membership is linked. My spouse emailed Mohini Naicker and asked who had given them permission to remove Vitality off the Life Policy - there was no response - they dodged that question and response. My spouse at that point in time asked that our Vitality benefits and gym membership be activated as per original contract. On 1 November 2024 my spouse got confirmation that our Vitality membership had been reactivated and synced. However my gym membership at virgin active was still deactivated. I then called the Virgin Active H/O customer service and on 1 November Sibo reactivated my membership and I could continue having access to the gym. In the meantime, Vitality premiums and my gym membership fees was being deducted from my spouse's and my bank account, respectively. 6 months later, end of April 2025 I go to the gym and my membership is again deactivated. I was shocked. Vitality had made my membership inactive, with no reason on the system? My spouse once again emailed Discovery Life and asked why my gym membership had been deactivated. He was informed that a “new” Vitality policy was started in November 2024, and I would now be required to pay an Activation Fee and a higher monthly Gym fee — a direct result of no longer being on the Legacy Vitality policy." My spouse further stated on the email "I want to emphasize that I did not initiate any changes to my policy and did not consent to or request any new Vitality policy, only a reinstatement of the original Legacy Vitality policy. The cancellation appears to have been an administrative error on Discovery Life’s part, and I request the following actions be taken immediately: A full investigation into how and why my original legacy Vitality policy was cancelled without my consent. Reinstatement of my original legacy Vitality policy, including all its legacy benefits, without any additional fees or penalties. Immediate rectification of the Virgin Active Gym access and associated fees, ensuring that we retain the original rates and benefits tied to the Legacy Vitality policy. I has now been 5 weeks going onto 6 weeks. My spouse has been sending emails to Discovery Life every day to reinstate our original Legal Vitality policy and give me access to virgin active gym. Each time a new person responds to his emails, Samukelisiwe Fakude, Aidan Botha, Palesa Mogale. On 28 May Aidan Botha responded to my spouse "Management has authorized the reversal of policy change movements related to the Vitality benefit on your Discovery Life policy. This request has been submitted to our systems team for processing. Once completed, the servicing administration team will reapply the necessary changes to the policy in an effort to resolve the issue with your spouse’s membership not reflecting correctly. We are also working to reactivate the pre-2010 gym benefit for your spouse, which will be linked to her Virgin Active membership. From the Client Services side, I am the agent coordinating with the servicing admin team and management to resolve this query. Unfortunately, I am unable to provide my personal email address, as our system blocks emails sent to personal accounts. " Since then, I have been banned from entering the gym, we have asked Aidan to ask Vitality to put a note on the virgin active gym system allowing me access until Vitality Admin/Systems team sort our this issue - yet no note has been place on the gym system. For the past 3 days my spouse has been emailing Aidan every day enquiring when the note will be placed on the gym system, when the vitality legacy issue will be resolved as it has been over 5 weeks already My spouse has had not one response from Discovery Life, Aidan Botha. His emails are being ignored. I have now reached beyond frustration point and my spouse too? All this happened because Discovery / Vitality did not pick up a phone to liaise with their clients before just removed the vitality off the Life Policy and deactivating our gym membership. When did client service become non existent? Nobody calls a client anymore, we now need to talk to Bots - seriously !!!! And yet we have asked to speak to a Manager at Discovery Life, Vitality or even Virgin Active and we have been told that there is no Manager available, Manager's do not have telephones to call their clients, consultants work in the back office and cannot make outbound calls - ARE YOU SERIOUS ??? SINCE WHEN ?? My spouse just got a response to an email sent on 3 June to Aidan - this is the response we got from Palesa Mogale "Dear Mr Garces Thank you for your email. Please be advised that there is no direct contact person available for this matter. An email has already been sent to Vitality requesting access to Virgin Active on your behalf. However, for further assistance or to follow up directly, you may contact Vitality by calling 0860 99 88 77 and selecting option 2 to speak with one of their consultants." WOW I rest my case - there is no direct contact person to assist? We must Vitality- I have been calling Vitality since Friday 30 May, spoke to Nomvuyoseko, Nadine, Nosisa and Nosisa's manager - Ronel. THEY ALL TOLD ME THE SAME THING - THEY CANNOT PUT ANY NOTE ON VIRGIN ACTIVE SYSTEM - THEY DO NOT HAVE THE AUTHORITY TO DO SO AND THERE IS NO MANAGER TO ASSIST ME? So why does Palesa say we must call Vitality for assistance - and when did she send the email to Vitality?? I have no words for this atrocious non existent service we have been receiving. Discovery is a big company and this is how they treat their clients??? I guess that all the staff working in Discovery/Vitality are all working on their own with no Managers, no phones, no authority to help clients - SO WHERE TO NOW??
0 replies
39 months ago
Non existent service
I have been having problems with my fibre, wifi with vumatel since 8 feb. I've called my service provider. They've now logged 3 fault tickets. I don't receive any reference number and the fault tickets have been closed without any feedback and my problems continue. I work from home so I cannot afford this. A fault was again logged this morning, but axxess my ISP cannot tell me when the problem will be sorted. This is so frustrating.
168 replies
45 months ago
Skywards Miles expiring end of August 2022
I received an email in July and now again on 8 August to advise that I have 13,750 Skywards Miles that will expire end of August 2022 if I do not redeem them. I sent an email on 27 July to Skywards - got no response. On 2 August I called the Call Center on 0860 123 1555 and spoke to a lady, did not take down her name & then called again and spoke to Aisha. She could not help me and referred me to the Live Chat Platform on their website. The Live Chat platform was pathetic - I'm sure it's a robot that is answering because I asked how I could redeem my miles and they could not answer - kept asking same question - automated question. I sent an email to ekhcustomerrelations@emirates.com on 15 August again as I had not received any reply except for an automated email saying that a response will be given with 14 days - by that time my Skywards Miles will have expired. It is pathetic that a big Airline company as Emirates have no contact number where someone can assist with questions as their website assistance is also pathetic. I would like an answer or call from someone who can assist me to use my Miles before they expire.
0 replies
45 months ago
Lack of the "multiway underwire bra" in smaller cups - disappointing
In December 2021 I sent an email to Woolworths customer services. They had previously stocked "The total support multiway underwire bra" in all sizes - starting from 32AA For months I have been looking for the these bras in size 34B – yet all your stores only have big sizes in D, E, DD, F etc. When I asked why the smaller cup sizes were not being catered for, when previously and for years it was readily available - they replied that "The total support multiway underwire bra" only start from a size 34D. Regrettably a size 34B cannot be made up for you. We have noted the request to consider adding smaller sizes to this range" It is now end of July 2022, no further feedback has been given to me from Woolworths regarding adding the smaller sizes to this range? I have constantly looked at Woolworths stores for these bra's and still nothing - only the bigger cups for bigger breasted woman? If they catered for the smaller cups, why did they discontinue the range - there are so many of these bigger cup bras on the shelves and there seems to be no purchasing of them - so the smaller breasted woman must suffer and not be supplied with their sizes, yet the bigger breasted woman are not buying these bra's? It makes absolutely no sense to me - I do not like the strapless padded bra's and these multiway underwire bra were ideal. I even requested if they could source or make these bra's for me - I mean if they had the "mould" before and sold the smaller cup bra's, why can they not do so now? Surely they must still have the "mould"??? Woolworths sadly have become very expensive and they service is non existent and they quality has gone down. I would appreciate someone to source the bra's for me or make them, as they used to stock these before, surely they can stock it again????
268 replies
45 months ago
Vodacom increased premiums within my 2 year signed contract without my consent
I renewed my contract with Vodacom in April 2021. Signed the contract for a 2 year term to pay monthly premiums of R339. In April 2022, my premiums increased to R362 with no notification from Vodacom. When I went into the store at N1 City, Goodwood and asked about this premium increase, I was told that it was increased due to Covid? Seriously? If I signed a contract for a 2 year term for R339, how can they just increase my premiums without my consent or signing another contract and just deduct R362 from my account. I want my premiums to revert back to R339 as per my signed contract and I want a refund of the increased premium difference from April 2022 to current date. I signed a contract for 2 years to pay R339 - It does not give Vodacom the right to just increase the premiums whenever they feel like it and deduct the increased premiums without my consent. That is just robbery !!!!!
402 replies
79 months ago
Punishing customers who do not want new Telkom line/service
My mother's Telkom line just went dead last Wednesday (16/10/19). It first went to crackly noise/friction that my mom could not hear people speaking to her - then line is now dead. I called Telkom today - spoke to Nompilo who said that because my mom has said "no" to new Telkom line service they want to implement, they are 'cutting/disconnecting' the lines. Can you believe the audacity of the Telkom. My mom is a pensioner - she pays less than R100p/m and gets free calls on weekends and after 7pm during the week - now they want her to change to a service to pay R199p/m excluding calls? SERIOUSLY - IS TELKOM GOING TO PAY THESE COSTS? MY MOM CANNOT AFFORD IT !!!!! When the Telkom person spoke to me about this new service - we said no, due to cost factors - the lady confirmed that it was fine - but if the Telkom line was stolen or broken, then the Telkom technicians would not fix it and I said we understood the chance we were taking There was absolutely nothing wrong with my mom's line until last Wednesday - now TELKOM IS PUNISHING ALL THE CUSTOMERS WHO SAID "NO" TO THE NEW SERVICE !!!! - WOW - WHAT **** SERVICE !!! BUT THAT IS NOTHING NEW WITH TELKOM - THEIR SERVICE IS ****/PATHETIC/ NON EXISTENT - THEY ONLY THINK OF PROFITS IN THEIR POCKETS - NOT ABOUT THEIR CUSTOMERS !!!! I demanded a technician to investigate my mom's line today - Nompilo took my cell number for somebody to call me - if they do not call - I will be taking this further and phoning every single day for some kind of service !!!!!!!!
0 replies
81 months ago
DISGUSTING SERVICE OF PORTING NUMBERS
I spoke to Hanno at Digico Telecoms who confirmed that the request for my Neotel number to be ported over was sent on 30 July 2019 - Until now nothing and now I hear that Neotel has 2 people working for them porting numbers over, but they are in a backlog of 2000 numbers and they have 85 000 customers - WHAT THE HELL ? SERIOUSLY 2 PEOPLE TO PORT 85 000 NUMBERS. How can a company close their doors/service without completing the porting of their customers numbers or assisting them ? This is TOTALLY UNACCEPTABLE !!!!!!
0 replies
81 months ago
No Feedback
I got a call from Justin from Digico on 29 July 2019, after my previous review complaint. Then I got a call from another guy on 30th or 31st July. Since then nothing? My number was going to be ported to Digico Telecoms and then I would receive an email with invoice for the new phone I had to get - but it is going into 3rd week and no further feedback from anybody at Digico Telecoms?
105 replies
82 months ago
Non existent service !!
I have written several emails to Justin & Porting email address at Digico Telecoms on 8 July, 10 July and 22 July and nobody has had the decency to respond to me. My Neotel number has now been disconnected and I have been waiting for a response to see what to do next - nobody can get hold of me due to my number not in service anymore - Can somebody please give me a call or respond to my emails. I have also tried calling their call centre - I get the same message all the time - too many calls and cannot take my call now - please try later? Seriously ? how many call centre operators do they have? one only ? I also logged a call me back request on their website - also no response from that - really horrible, slack service !!!
0 replies
83 months ago
Vodacom a bunch of thieves
On 10 June, after my initial complaint of increased premiums being deducted for my cellphone contract, I got a call from Marlon from Vodacom Consumer Website Team. He confirmed that as at 1 April there was a price increase and that no customers were advised of this increase, but yet Vodacom took it upon themselves to deduct the increased premium from my account without my permission. Imagine how many more customers they are stealing from since 1 April 2019?? Marlon also confirmed that they would credit the difference between the increased price and my signed contract premium - over a 24 month period and credit my account within 48 hours. On 18 June I replied on Marlon's email and asked when the credit would be done as it has not shown in my bank account yet? Later that day I got a response saying that "this credit was processed for Future invoices and cannot be paid into the bank account. Kindly note that this invoices has not been paid by you as yet hence the reason no refund is due." WOW SERIOUSLY. I then responded on same day that if this was the case, then why are they deducting R479 when I signed a contract for R468.50? And another thing, I took this contract out for a 24mth period, based on a special I saw in the Vodacom March 2019 booklet. This was the special that I could afford to pay and if there was any increases after March, surely it should not have affected my premium, as it was a special promotion deal ?????? So even if they had increases in April, May, June ....etc, etc - it should never have affected my premium as I signed the contract mid March and as per special promotion contract premium? And now they say they cannot give me the credit as I have not paid these premiums yet- so what about the increased premiums they deducted from my account WITHOUT MY PERMISSION for April and May - where are those credits/refunds. So if they cannot give me the credit - then they should revert to deducting my SIGNED CONTRACT DEAL OF R468.50 and nothing more!!!! And this is the email message I sent on 18 June. As at 21 June I still had not received any credits/refunds and no responses. So what now - Vodacom is just going to continue to steal extra money from my account. Well if that is the case, then during this week I will be going to my bank and put a stop to my debit order to Vodacom - i'm gonna see how quickly they will call me for their money and threaten me with all sorts of things ??? It seems that what's good for the goose is not good for the gander ??? I want a response from Management in Vodacom, not some 'worker' and I want my refunds for the higher premiums that was deducted for April and May and then I want my signed contract premium to be deducted from my account and not 1 cent more !!!!!!
131 replies
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9 (20%)
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32 (71.11111111111111%)