Neotel/Liquid Telecoms

I cancelled my Neotel wifi after almost 3 years. All my payments were up to date with nothing overdue. They called me to say that they will send someone to come and collect the antenna and router etc.

The driver called me and arranged to meet me at my house at 11:30am to collect their equipment. After waiting the entire day the driver had still not arrived by 16:30pm.

He eventually phoned me and said he is running late and is still on he's way, by that time I had unfortunately left my house as I had plans for that evening(17:00pm). The driver then said he will come and collect the next day, which also he didn't do.

They have never tried to call me again, or email me with regards to fetching their equipment since then(6 months plus) . I have tried calling and getting hold of them and but there has been no luck with this. I have now received an email from NuDebt to say that Neotel have handed over my account for collection for the amount of R2 000 as I did not honor my appointment with the driver who was meant to come and collect. I told them the exact story of the incident of which they say I have no option but to pay because Neotel has now closed down and are not collecting this equipment any longer.

I find this EXTREMELY unethical from Neotel/Liquid Telecoms to do this to old loyal customers and how can I be held responsible for them not coming to collect their old equipment? The equipment is still here waiting to be collected. Absolutely disgusting!