JA
Justin A
Active since Nov 2018
4
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0
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Reviews
4 reviews54 months ago
Nedbank, Disgraceful Service
Nedbank called me to offer me an upgrade on my student account that I had which i was not even aware of. They said the account was opened up and has been "Dormant" since 2013. I said that I want to close the bank account immediately and that they can keep the R13 balance that is in the account. - The first person that I spoke to said that she has successfully closed the bank account and that I will receive the confirmation via e-mail shortly. This confirmation was never received. - They carried on hounding me via phone calls to upgrade my account and offer me a credit card and overdraft facilities. I called in again to close the account upon which they told me that they first need to Activate the account before being able to close it. This account was then activated from their side, but they then told me that I need to call back after 24 hours to close the account as it cant be closed within 24 hours after it has been re-activated. - I waited 24 hours and called back again to close this account, upon which they told me that this cannot be done via the telephone and that I need to go into one of their branches to close the account. I asked to speak to their manager regarding this situation, this was blatantly ignored and they tranferred me to their complaints department instead of the manager. - The complaints department took all of my details(which is already loaded onto the system) and told me that they cant help me close this account, they first need to "Investigate" this and get back to me at a later stage. They continue to phone me and offer me upgrades as they would just like to make money from me, and thet clearly dont care about anything more. Every other banking institution that I have banked with has allowed me to close bank accounts over the phone. I dont understand what is so difficult. Why cant they just close my bank account as I have instructed them to do? They have wasted over 60 minutes of my airtime and this bank account is still not closed. Their employees clearly are incompetent and have not received the necessary training required in order to deal with basic day to day tasks. This shows how poor Nedbank really is. I cannot imagine actually banking with them and trusting Nedbank to handle my money and investments if they cannot deal with such basic problem solving. I will not recommend Nedbank to any person, and would strongly recommend against banking with Nedbank.
0 replies
79 months ago
Neotel/Liquid Telecoms
I cancelled my Neotel wifi after almost 3 years. All my payments were up to date with nothing overdue. They called me to say that they will send someone to come and collect the antenna and router etc. The driver called me and arranged to meet me at my house at 11:30am to collect their equipment. After waiting the entire day the driver had still not arrived by 16:30pm. He eventually phoned me and said he is running late and is still on he's way, by that time I had unfortunately left my house as I had plans for that evening(17:00pm). The driver then said he will come and collect the next day, which also he didn't do. They have never tried to call me again, or email me with regards to fetching their equipment since then(6 months plus) . I have tried calling and getting hold of them and but there has been no luck with this. I have now received an email from NuDebt to say that Neotel have handed over my account for collection for the amount of R2 000 as I did not honor my appointment with the driver who was meant to come and collect. I told them the exact story of the incident of which they say I have no option but to pay because Neotel has now closed down and are not collecting this equipment any longer. I find this EXTREMELY unethical from Neotel/Liquid Telecoms to do this to old loyal customers and how can I be held responsible for them not coming to collect their old equipment? The equipment is still here waiting to be collected. Absolutely disgusting!
0 replies
85 months ago
Vodacom's R5000 Kulula Voucher
I upgraded to a new contract in December 2018 and included in my contract was a R5000 Kulula Voucher. I was sent an sms to redeem this voucher and when trying to redeem it, it gives me a message saying "Sorry, this campaign is closed" which can't be true as I was told I have 1 calendar year to redeem this voucher. Iv been to the store where I took out the new contract, they were unable to assist me and told me I need to phone and speak to the afer sales department as they will be able to assist me. Low and behold, iv spoken to more than 30 different Vodacom operators and nobody is able to assist me. I also phoned Kulula and they said that Vodacom needs to give me a Pin code in order for me to redeem it. Vodacom operators just keep referring me to different departments and nobody knows what's going on or can assist we with this. Extremely frustrating and dissatisfied with Vodacom's service.
112 replies
91 months ago
Vodacom's Bad Service
Almost 6 months ago I took out a new contract via telephone(5gb Router). False information from the Sales Representative caused me to cancel the contract within my 14 day period. Since then I have been to the Vodacom shop shop over 8 times to sort it out, they refuse to take it back and tell me that Ram Hand to Hand Couriers are the only one's that can collect it. Every week I have been phoning After Sales of which they send a service request to Ram for them to come collect it from me, but for some reason they don't and the Service Request gets cancelled for no apparent reason. I am on the phone 3 times a week to Vodacom about this issue for almost 6 months and they cannot sort out this issue. Due to this fact it has now effected my account with Vodacom because they are charging me for a product that I am not using. Absolutely terrible service from Vodacom.
210 replies
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4 (100%)