Bad client experience

Extremely disappointed with the service at Neovision Century Village . I went in for my appointment on November 5th, and it is now nearly January 5th with still no sign of my glasses.

​The most frustrating part is the complete lack of communication. I’ve had to be the one constantly following up; they haven't provided a single proactive update. Had they not already claimed the funds from my medical aid, I would have taken my business elsewhere weeks ago. It is ridiculous to wait a two months for spectacles without any transparency. I would not recommend this branch if you value your time and communication