GW
Gamieda W
Active since Mar 2021
6
Reviews
0
Industries
Reviews
6 reviews4 months ago
Bad client experience
Extremely disappointed with the service at Neovision Century Village . I went in for my appointment on November 5th, and it is now nearly January 5th with still no sign of my glasses. The most frustrating part is the complete lack of communication. I’ve had to be the one constantly following up; they haven't provided a single proactive update. Had they not already claimed the funds from my medical aid, I would have taken my business elsewhere weeks ago. It is ridiculous to wait a two months for spectacles without any transparency. I would not recommend this branch if you value your time and communication
0 replies
10 months ago
Disappointing service delivery commitments
I’m extremely disappointed with the delivery service from Checkers. They promise delivery within 60 minutes, but that’s clearly not the reality. I’ve had to wait hours for my order with no clear updates or communication. This isn’t the level of service one expects from a brand like Checkers. If you can’t meet the promised time, don’t advertise it. Completely unacceptable.
0 replies
43 months ago
Unskilled staff
Good day feels like I need to explain myself a million times, All I wanted was simple was to cancel my tax free savings account and my retirement annuity if you check the messages I was sent back and forth disconnected and was told to call everyone and still there was no satisfaction, the last person I spoke to via messaging system told me about a waiting period of 40 days, this is ridiculous as when I opened it took me 5 minutes and you guys deducted immediately so why should I wait that long. I have explained I’m in financial constraint, my children need to eat as my husband lost his job, so I don’t need your sympathy all I just want my money that belongs to me to fulfil my obligations and I do not want to know about the processes and procedures cause when you were taking it the process was 5 minutes. Your slogan is “HOW CAN WE HELP YOU” which I truly feel is one big joke 0723501393
133 replies
44 months ago
Telkoms pathetic standards of delivery
When Mondo contacts you to offer you a contract with Telkom its all good and well when the contracts arrive. The disappointment starts when the ****als and Sim cards are not working and you contact Telkom they refer you to Mondo and mondo feedback is that you should restart, which is what I have been doing for the past 3 months restarting ever since I got this contract and nothing is working clearly you can check the usage and then Telkom is quick to send bills who is responsible to take ownership of the **** you sold me and why should I be liable pay for something that I have not benefited from.
0 replies
45 months ago
Your service lacks empathy and urgency
The point of having a medical insurance or any medical cover is to be able to use it when necessary or atleast that's what consumers pay and expect when they doing business with companies such as yours. When I have to request a call from hello doctor for them to declare whether my condition is serious enough to see a doctor or not its already frustrating, try not getting a call from 10 and when they do call for second they don't even wait for you to answer they sms you to log a new request that will take another 3 hours for them action and when they do action they so full if attitude no people skills these are unwell individuals you are contacting no need to be condescending I'm so sorry but this is the worst medical service ever a day hospital would be a better option
74 replies
62 months ago
Worst ever
Worst client care experience ever we are the client your fibre has been off an entire day calling the company is a pain cause you wait for more than 15minutes to speak to incompetent people who clearly dont want to be there, the first person that answers will log the call for you without giving you any information puts the phone down, the second person sazo as she said her name was is telling you she cant provide you with her full name for security reasons are you kidding me since you promised the morning that this will be sorted and the evening came it's still not sorted you cant be trusted as a business even the employees are shady I have never heard of servicing clients and being unable to provide them with your name. Pathetic and yes we still have no fibre is the technicians as useless aswell.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
6 (100%)