Please do not use Neovision Moreleta Corner

I've been using Neovision for years and I'm disappointed to state that I haven't been happy with Neovision Moreleta Corner branch. I've been attempting to make a booking for an eye test and new set of glasses, I communicated to them and they promised to get back to me with time slots available to make a bookong once they have confirmed my benefits with the medical aid and communicated with the optometrist. It's been a while, since I've heard from them, the benefits were confirmed to them by the medical aid and I called Neovision directly to confirm if the details have been received. They mentioned the details have been received however they have an additional charge of R70 for my medical to send the benefits for the entire thing. I flagged this to the medical aid and they are not aware of ny additional charge to send any documentation to them. To date there hasn't been any update on the request for an appointment nor any information or atleast a holding WhatsApp message whilst I wait. I'm disappointed in all of this as the service isn't even free. The lady who took my call who mentioned to be a branch manager lacked in customer service skills as she was arrogant and rude on our call.