Please please help

Since 2 October I have been trying to sort out an issue with my WiFi #Supersonic could not to date sort issue out and now states the issue lays with #FrogfootFibre ... yet it is now going in for 10 days and blame is being shifted between them as well as #Nepic ... I just need to work I have done #hellopeter reviews- 100s of phone calls and even tried Managers... no luck!