Dolce Gusto South Africa - PATHETIC

Absolutely pathetic service from them. I place an Order on 06/01/2021, as per their terms and conditions it takes between 3-5 working days to deliver. when i called thrice on Monday and held the line for 15 minutes each time, i even got cut off when it was answered, i finally spoke to Edna yesterday and was told my order was lost by the courier company, today the courier man Robert from Dawnwing arrives with 3 boxes i ordered 9!! i sent it back for such a reputable company this is absolutely disgusting service. they now have taken my money and i have not received anything!!!!!