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NESTLE
Unclaimed Business
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AI Review Summary
Based on recent customer reviews, Nestle faces serious and widespread dissatisfaction across multiple product lines in South Africa. Infant formula brands including Lactogen, NAN, and Nido draw alarming complaints about constipation, vomiting, and foreign objects. Confectionery products like Bar One, KitKat, and Tex are reported with empty packaging, stale contents, and suspected food poisoning. Ice cream and dessert cream products show spoilage and chemical odours. Customers consistently report that complaints via email and phone go unanswered, deepening frustration and eroding trust in the brand.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#53
in Retail
NPS Score
-82
Recommended: Unlikely
Review Distribution
1.2|25 Reviews
May '25 - Apr '26
5(0%)
4(4%)
3(0%)
2(8%)
1(88%)
5(0%)
4(4%)
3(0%)
2(8%)
1(88%)
Frequently Asked Questions About NESTLE
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTH
Tara H
1 reviews | Active since Jan 2020
10 Mar 2026, 10:46
Nan opti pro number 2
Nestle Nan opti pro formula no 2 Misleading mom with different milk measurements One tin says 200ml to 8 scoops and then a different tin same milk says 150 to 6 scoops Website says 200ml to 6 scoops This has caused a very unhappy baby due to mix feeding him Nestle has rep**** by saying the milk feeds increase to the volumes Which doesn’t make sense
Helpful (0)
|Replies (0)TH
Tara H
1 reviews | Active since Jan 2020
10 Mar 2026, 10:46
Nan opti pro number 2
Nestle Nan opti pro formula no 2 Misleading mom with different milk measurements One tin says 200ml to 8 scoops and then a different tin same milk says 150 to 6 scoops Website says 200ml to 6 scoops This has caused a very unhappy baby due to mix feeding him Nestle has rep**** by saying the milk feeds increase to the volumes Which doesn’t make sense
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Replies (0)MS
Meagan S
1 reviews | Active since Jan 2020
14 Feb 2026, 21:36
Baby formula
Today is the 14th feb bought the milk the 12th of Feb My aunty who is looking after my daughter makes the bottles like normal swirls and she drinks started to see her throwing up I made her a bottle saw the milk spilt in the bottle water and formula can literally be seen spilt in the bottle almost like the milk was old or sour milk Daughter was not feeling well and throwing up and having discomfort because of the upset stomach from drinking this specific formula from this tin never had a problem with it before because it is her regular brand of formula
Helpful (0)
|Replies (0)MS
Meagan S
1 reviews | Active since Jan 2020
14 Feb 2026, 21:36
Baby formula
Today is the 14th feb bought the milk the 12th of Feb My aunty who is looking after my daughter makes the bottles like normal swirls and she drinks started to see her throwing up I made her a bottle saw the milk spilt in the bottle water and formula can literally be seen spilt in the bottle almost like the milk was old or sour milk Daughter was not feeling well and throwing up and having discomfort because of the upset stomach from drinking this specific formula from this tin never had a problem with it before because it is her regular brand of formula
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Replies (0)sN
samuel N
1 reviews | Active since Jan 2020
9 Feb 2026, 17:40
Off ice cream an full ice in icream
I am absolutely dissapointed as I have purchased a 2lt farm house ice cream and a 5lt ice-cream I am absolutely dissapointed with the condition of the cream. The cream was frozen an looks like defrosted an was frozen again. The ice cream had full ice in it an the 2lt was tasting sour. I always purchase farm house ice cream an I'm absolutely dissapointed. I want this matter to be resolved urgently.
Helpful (0)
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samuel N
1 reviews | Active since Jan 2020
9 Feb 2026, 17:40
Off ice cream an full ice in icream
I am absolutely dissapointed as I have purchased a 2lt farm house ice cream and a 5lt ice-cream I am absolutely dissapointed with the condition of the cream. The cream was frozen an looks like defrosted an was frozen again. The ice cream had full ice in it an the 2lt was tasting sour. I always purchase farm house ice cream an I'm absolutely dissapointed. I want this matter to be resolved urgently.
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Replies (0)ZW
Zelda W
1 reviews | Active since Jan 2020
26 Jan 2026, 22:19
Milo was always my f...
Milo was always my favorite drink... Now it just taste like any other hot chocolate, something is missing or lacking in this drink... I wish companies can just leave a winning combination, but no it's like they can't enjoy the success, they always want more... How sad
Helpful (0)
|Replies (0)ZW
Zelda W
1 reviews | Active since Jan 2020
26 Jan 2026, 22:19
Milo was always my f...
Milo was always my favorite drink... Now it just taste like any other hot chocolate, something is missing or lacking in this drink... I wish companies can just leave a winning combination, but no it's like they can't enjoy the success, they always want more... How sad
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Replies (0)DX
Dillan X
1 reviews | Active since Jan 2020
16 Jan 2026, 21:09
Nestle Espresso Concentrate = instant coffee with waterr🤡🤯
Purchased Nestle Espresso concentrate rich aroma blend 500ml from Pick'N Pay, well I know the difference between what espresso and instant coffee smell and taste like and this espresso concentrate is definitely instant coffee mixed with water. What a **** to be cheating customers by pretending to sell espresso when it's just concentrated instant coffee. Seems as though Nestle quality is down the drain in this new South Africa, they really don't care.
Helpful (0)
|Replies (0)DX
Dillan X
1 reviews | Active since Jan 2020
16 Jan 2026, 21:09
Nestle Espresso Concentrate = instant coffee with waterr🤡🤯
Purchased Nestle Espresso concentrate rich aroma blend 500ml from Pick'N Pay, well I know the difference between what espresso and instant coffee smell and taste like and this espresso concentrate is definitely instant coffee mixed with water. What a **** to be cheating customers by pretending to sell espresso when it's just concentrated instant coffee. Seems as though Nestle quality is down the drain in this new South Africa, they really don't care.
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Replies (0)MS
KP
Kiara P
1 reviews | Active since Jan 2020
7 Jan 2026, 20:39
Quality Complaint: Faulty Packaging of Bar-One Minis
I am writing to express my extreme disappointment regarding a bag of Nestlé Bar-One Minis I recently purchased from Woolworths. Upon opening the outer bag, I discovered that several individual mini bars were either completely empty or had been sealed incorrectly and were already open. This is utterly terrible and a major quality concern, especially as these are a favorite treat for my child. I have recorded a video clearly showing the defective packaging as I opened the bag, which I can provide for your investigation.I would appreciate it if you could investigate this batch and advise on how you intend to rectify this. I look forward to your prompt response regarding a replacement or refund.
Helpful (0)
|Replies (0)KP
Kiara P
1 reviews | Active since Jan 2020
7 Jan 2026, 20:39
Quality Complaint: Faulty Packaging of Bar-One Minis
I am writing to express my extreme disappointment regarding a bag of Nestlé Bar-One Minis I recently purchased from Woolworths. Upon opening the outer bag, I discovered that several individual mini bars were either completely empty or had been sealed incorrectly and were already open. This is utterly terrible and a major quality concern, especially as these are a favorite treat for my child. I have recorded a video clearly showing the defective packaging as I opened the bag, which I can provide for your investigation.I would appreciate it if you could investigate this batch and advise on how you intend to rectify this. I look forward to your prompt response regarding a replacement or refund.
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Replies (0)SR
Sthembiso R
1 reviews | Active since Jan 2020
3 Dec 2025, 07:22
Lactogen number 3 no longer good quality!!
Nestle Lactogen baby formula,I thought the milk it was only the packaging that has been changed but it seems as if something is also not right with the milk My baby is on Number 3 Lactogen and since the new packaging I’ve noticed the constipation getting worse everyday and I’ve now taken her to the doctor,the doctor has also said he has had so many babies coming in that are on Lactogen suffering from constipation.. He has since changed my little one to Alula gold and my baby is back to normal and passing stools without struggling.. Lactogen look into this you will kill our little ones
Helpful (0)
|Replies (0)SR
Sthembiso R
1 reviews | Active since Jan 2020
3 Dec 2025, 07:22
Lactogen number 3 no longer good quality!!
Nestle Lactogen baby formula,I thought the milk it was only the packaging that has been changed but it seems as if something is also not right with the milk My baby is on Number 3 Lactogen and since the new packaging I’ve noticed the constipation getting worse everyday and I’ve now taken her to the doctor,the doctor has also said he has had so many babies coming in that are on Lactogen suffering from constipation.. He has since changed my little one to Alula gold and my baby is back to normal and passing stools without struggling.. Lactogen look into this you will kill our little ones
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Replies (0)