Abysmal service over the last 7 weeks

For the last 7 weeks my car has been under assessment with Netassess. I have an email trail of 37 emails and no less than 5 of their assessors in copy and not a single person has had the decency to pick up the phone and tell me when my car will be fixed. Not sure why you are still in business. An average score of 1.2 from 5 is almost as pathetic as your service. Without equally useless Discovery Insure and DALS "repair" shop you won't survive a day.