N
Netassess
Unclaimed Business
N
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Netassess
Netassess has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Netassess across 33 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDL
Demi L
1 reviews | Active since Jan 2020
9 Feb 2026, 07:23
personal experience and opinion
I am extremely dissatisfied with the service I received from NetAssess. I was advised by NetAssess that my vehicle was a write-off, which came as a shock and caused a great deal of stress and frustration. However, after personally viewing the vehicle and consulting with a reputable repairer, it became very clear that the car was repairable and should never have been classified as a write-off. The assessment and quotation provided by NetAssess were incorrect and inaccurately priced, significantly overstating the damage and repair costs. This assessment did not reflect the actual condition of my vehicle at all. As a customer, this raises serious concerns about the accuracy, reliability, and transparency of their assessment process. Had I accepted their assessment without question, I would have unnecessarily lost my vehicle — a vehicle that was later repaired well below the write-off value and restored to excellent condition. This experience has left me questioning whose interests were truly being prioritised during the assessment. I believe customers deserve honest, accurate, and unbiased assessments, especially when decisions as serious as writing off a vehicle are involved. Based on my experience, I would strongly advise others to seek a second opinion before accepting a NetAssess write-off decision. This entire situation could have been avoided with a proper and accurate assessment from the start.
Helpful (0)
|Replies (0)DL
Demi L
1 reviews | Active since Jan 2020
9 Feb 2026, 07:23
personal experience and opinion
I am extremely dissatisfied with the service I received from NetAssess. I was advised by NetAssess that my vehicle was a write-off, which came as a shock and caused a great deal of stress and frustration. However, after personally viewing the vehicle and consulting with a reputable repairer, it became very clear that the car was repairable and should never have been classified as a write-off. The assessment and quotation provided by NetAssess were incorrect and inaccurately priced, significantly overstating the damage and repair costs. This assessment did not reflect the actual condition of my vehicle at all. As a customer, this raises serious concerns about the accuracy, reliability, and transparency of their assessment process. Had I accepted their assessment without question, I would have unnecessarily lost my vehicle — a vehicle that was later repaired well below the write-off value and restored to excellent condition. This experience has left me questioning whose interests were truly being prioritised during the assessment. I believe customers deserve honest, accurate, and unbiased assessments, especially when decisions as serious as writing off a vehicle are involved. Based on my experience, I would strongly advise others to seek a second opinion before accepting a NetAssess write-off decision. This entire situation could have been avoided with a proper and accurate assessment from the start.
0
Replies (0)KM
Kopano M
1 reviews | Active since Jan 2020
16 Jan 2026, 12:30
Netassess to forcefully fail my claim with unrelated excuses
Continuation of my statement: My vehicle was taken for inspection by the insurer, and the findings were reported as follows: “Report: Noise from the rear diff. We opened the diff and found that the crown wheel and pinion gears are broken on a few teeth. The spider gears also broke on certain teeth. If the pothole or whatever the client went through is big enough it can cause the wheels to spin and grip abnormally causing damage to diff gears. We can not say for sure that this is the case as we do not know the extent of the accident. See photos attached.” Unquote This report accurately reflects what occurred after I hit the pothole. The report was issued on Wednesday, and communication was received from Thando Renew-It. However, when I followed up with the inspection company this morning regarding my vehicle, I was informed that Insurance assuming Netassess had contacted them again this morning and spoken to the manager—despite the report already having been finalized on Wednesday. This raised serious concern. After this call, new issues were introduced(not from inspection company as I do not get direct communication from them), specifically regarding the vehicle’s mileage and service history, which were not previously raised on the inspection report. Ms. Litsa from Netassess has since introduced unrelated reasons, which I believe are unjustified. She is the same individual I met when my vehicle was taken in for inspection. She arrived late and appeared unprepared, which immediately raised concerns regarding the handling of my claim. She stated that the damage is due to wear and tear, citing the vehicle’s age and mileage. She also mentioned an oil leak, which is unrelated to the differential failure. Furthermore, she claimed that the vehicle has not been properly maintained. My vehicle has undergone two separate diagnostic assessments, both of which confirmed differential failure. The vehicle is otherwise in good condition and had no prior issues before the pothole incident. The only damage sustained is the differential damage caused by hitting the pothole. The vehicle’s mileage and service history are not relevant to the damage caused by the pothole and should not be used to justify rejecting the claim. Based on my discussions with independent parties, including BMW, it has been confirmed that it is highly possible for a pothole impact to cause differential damage. This strongly supports the conclusion that the damage resulted from the pothole and not from poor maintenance or wear and tear. This honestly puts the name of Momentum in a bad nam.
Helpful (0)
|Replies (0)KM
Kopano M
1 reviews | Active since Jan 2020
16 Jan 2026, 12:30
Netassess to forcefully fail my claim with unrelated excuses
Continuation of my statement: My vehicle was taken for inspection by the insurer, and the findings were reported as follows: “Report: Noise from the rear diff. We opened the diff and found that the crown wheel and pinion gears are broken on a few teeth. The spider gears also broke on certain teeth. If the pothole or whatever the client went through is big enough it can cause the wheels to spin and grip abnormally causing damage to diff gears. We can not say for sure that this is the case as we do not know the extent of the accident. See photos attached.” Unquote This report accurately reflects what occurred after I hit the pothole. The report was issued on Wednesday, and communication was received from Thando Renew-It. However, when I followed up with the inspection company this morning regarding my vehicle, I was informed that Insurance assuming Netassess had contacted them again this morning and spoken to the manager—despite the report already having been finalized on Wednesday. This raised serious concern. After this call, new issues were introduced(not from inspection company as I do not get direct communication from them), specifically regarding the vehicle’s mileage and service history, which were not previously raised on the inspection report. Ms. Litsa from Netassess has since introduced unrelated reasons, which I believe are unjustified. She is the same individual I met when my vehicle was taken in for inspection. She arrived late and appeared unprepared, which immediately raised concerns regarding the handling of my claim. She stated that the damage is due to wear and tear, citing the vehicle’s age and mileage. She also mentioned an oil leak, which is unrelated to the differential failure. Furthermore, she claimed that the vehicle has not been properly maintained. My vehicle has undergone two separate diagnostic assessments, both of which confirmed differential failure. The vehicle is otherwise in good condition and had no prior issues before the pothole incident. The only damage sustained is the differential damage caused by hitting the pothole. The vehicle’s mileage and service history are not relevant to the damage caused by the pothole and should not be used to justify rejecting the claim. Based on my discussions with independent parties, including BMW, it has been confirmed that it is highly possible for a pothole impact to cause differential damage. This strongly supports the conclusion that the damage resulted from the pothole and not from poor maintenance or wear and tear. This honestly puts the name of Momentum in a bad nam.
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Replies (0)LS
Lehlohonolo S
1 reviews | Active since Jan 2020
15 Sept 2025, 19:11
Very poor and unprofessional services
I have never experienced such poor and unprofessional conduct from a company that deals with multiple so called reputable Insurers, a quote was done by NetAssess for repairs to my vehicle, I then booked my vehicle in for repairs and repairers advised NetAssess that the quote was not 100% correct as there were unforeseen additional damages due to the accident and the vehicle was then fixed fully and completed. However NetAssess did not notify the Insurers of the additional costs and now my vehicle was completed on Thursday the 11th of September 2025 but I cannot collect my vehicle from the repairers as the Insurers have not paid for the additional costs and now I have to suffer for their unprofessional conduct. There is no communication on the progress of the payment and no explanation has been given as to what is going on.
Helpful (0)
|Replies (0)LS
Lehlohonolo S
1 reviews | Active since Jan 2020
15 Sept 2025, 19:11
Very poor and unprofessional services
I have never experienced such poor and unprofessional conduct from a company that deals with multiple so called reputable Insurers, a quote was done by NetAssess for repairs to my vehicle, I then booked my vehicle in for repairs and repairers advised NetAssess that the quote was not 100% correct as there were unforeseen additional damages due to the accident and the vehicle was then fixed fully and completed. However NetAssess did not notify the Insurers of the additional costs and now my vehicle was completed on Thursday the 11th of September 2025 but I cannot collect my vehicle from the repairers as the Insurers have not paid for the additional costs and now I have to suffer for their unprofessional conduct. There is no communication on the progress of the payment and no explanation has been given as to what is going on.
0
Replies (0)EV
Edmond V
1 reviews | Active since Jan 2020
9 Jun 2025, 17:06
Abysmal service over the last 7 weeks
For the last 7 weeks my car has been under assessment with Netassess. I have an email trail of 37 emails and no less than 5 of their assessors in copy and not a single person has had the decency to pick up the phone and tell me when my car will be fixed. Not sure why you are still in business. An average score of 1.2 from 5 is almost as pathetic as your service. Without equally useless Discovery Insure and DALS "repair" shop you won't survive a day.
Helpful (0)
|Replies (0)EV
Edmond V
1 reviews | Active since Jan 2020
9 Jun 2025, 17:06
Abysmal service over the last 7 weeks
For the last 7 weeks my car has been under assessment with Netassess. I have an email trail of 37 emails and no less than 5 of their assessors in copy and not a single person has had the decency to pick up the phone and tell me when my car will be fixed. Not sure why you are still in business. An average score of 1.2 from 5 is almost as pathetic as your service. Without equally useless Discovery Insure and DALS "repair" shop you won't survive a day.
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Replies (0)SB
RP
Ruahan P
1 reviews | Active since Jan 2020
19 Feb 2025, 11:36
Netassess review
Koketso Rooi the assessor who helped me with my claim. Gave me great service. They kept me up to date with everything via WhatsApp and sent me pictures of my car every few days until my car was done.
Helpful (0)
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Candice S
1 reviews | Active since Jan 2020
26 Nov 2024, 10:38
SHADY BUSINESS - AVOID
Firstly, their assessor recommend Renew It Rivonia to me but after some research anyone can see that this service provider has the lowest rating in the industry. Look at Hello Peter and Google reviews. Do not use Renew It Rivonia, they took SIX weeks and job is still incomplete 😂 Secondly, their assessor signed off my vehicle in QT at Renew It Rivonia (look for my complaints relating to them & Discovery Insure) when the vehicle still had visible issues. I rejected the vehicle so that it could be done properly. I have photo evidence. The quoted amount for repairs was close to 25k for one door with an additional 20% mark up on parts ordered.
Helpful (0)
|Replies (0)CS
Candice S
1 reviews | Active since Jan 2020
26 Nov 2024, 10:38
SHADY BUSINESS - AVOID
Firstly, their assessor recommend Renew It Rivonia to me but after some research anyone can see that this service provider has the lowest rating in the industry. Look at Hello Peter and Google reviews. Do not use Renew It Rivonia, they took SIX weeks and job is still incomplete 😂 Secondly, their assessor signed off my vehicle in QT at Renew It Rivonia (look for my complaints relating to them & Discovery Insure) when the vehicle still had visible issues. I rejected the vehicle so that it could be done properly. I have photo evidence. The quoted amount for repairs was close to 25k for one door with an additional 20% mark up on parts ordered.
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Adam D
1 reviews | Active since Jan 2020
25 Sept 2024, 09:01
amature Assessors
I had an assessor assess my vehicle , when i got there the assessor agreed to leave the vehicle at RenewIT Rivonia as the engine light is on and may cause more damages to the vehicle , the vehicle however was not repaired properly and they never even fix the engine issues , they then want to add another claim with my Insurer to repair the engine issues , they then sent a 2nd assessor to my house a week ago and still not even an email or any communication to say the way forward , in all between the Netassess and RenewIT teams they are *********** , dont waste your time with either of this companies
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Adam D
1 reviews | Active since Jan 2020
25 Sept 2024, 09:01
amature Assessors
I had an assessor assess my vehicle , when i got there the assessor agreed to leave the vehicle at RenewIT Rivonia as the engine light is on and may cause more damages to the vehicle , the vehicle however was not repaired properly and they never even fix the engine issues , they then want to add another claim with my Insurer to repair the engine issues , they then sent a 2nd assessor to my house a week ago and still not even an email or any communication to say the way forward , in all between the Netassess and RenewIT teams they are *********** , dont waste your time with either of this companies
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Replies (0)