Active since Jan 2019
I have never experienced such poor and unprofessional conduct from a company that is a so called reputable Insurer, a quote was done by NetAssess a partner of Momentum Insure for repairs to my vehicle as a TP, they paid out following the quote and I then booked my vehicle in for repairs at their nominated panel beater and the panel beaters advised NetAssess that the quote was not 100% correct as there were unforeseen additional damages due to the accident and the vehicle was then fixed fully and completed. However there was non disclosure issues between the Insurers and their Assessing partners of the additional costs and now my vehicle was completed on Thursday the 11th of September 2025 but I cannot collect my vehicle from the repairers as the Insurers have not paid for the additional costs and now I have to suffer for their unprofessional conduct. There is no communication on the progress of the payment and no explanation has been given as to what is going on, I have sent multiple emails but there has been no responses, I asked the claims handler to forward me the complaints department email address but the claims handler did not bother replying to my emails.
I have never experienced such poor and unprofessional conduct from a company that deals with multiple so called reputable Insurers, a quote was done by NetAssess for repairs to my vehicle, I then booked my vehicle in for repairs and repairers advised NetAssess that the quote was not 100% correct as there were unforeseen additional damages due to the accident and the vehicle was then fixed fully and completed. However NetAssess did not notify the Insurers of the additional costs and now my vehicle was completed on Thursday the 11th of September 2025 but I cannot collect my vehicle from the repairers as the Insurers have not paid for the additional costs and now I have to suffer for their unprofessional conduct. There is no communication on the progress of the payment and no explanation has been given as to what is going on.
Typically 24 gigs of data lasts me more than a month and carries over to the next month as I only use the mobile data out the house and use Wi-Fi when I’m home, but this passed Sunday over 25 gigs of data depleted while using WhatsApp and a bit of Instagram within a span of 6 hours and that is unjustifiable as I normally end the month with data to spare and I logged faults but not getting any responses.
Cameron Andrew from We Buy Cars Midstream is the best salesman ever, very honest, very knowledgeable about the cars and I am overjoyed with purchase I made through him 👌
I am so furious with Bolt and their incompetency, a Bolt driver caused an accident resulting in writing off my vehicle, he was clearly at fault and acted arrogant, what bothers me is that now I am left with a debt while your driver told my Insurance that his car is not insured, how does Bolt permit a car to work under their name without insurance, it means that we are risking our lives riding vehicles that are not insured and they also damage our vehicles on the road and claim not to be insured
The service is unacceptable and I will be looking to source out a new Insurer as the service provided here does not even deserve even 1 star, sent emails over a week ago (21 April) on my claim & followed up multiple times also and I still haven't received any feedback on it. The funny part is that they would have already called if the debit order had not went through but they fail to deliver good services on their end... Do not recommend anyone taking up a policy or any services that they provide.
Very bad service, I have insurance for my car interior like the seats, I have submitted a claim 3 times already for my leather seats to be fixed and I have not received any response except for an SMS stating that they received my claim notification and nothing else and it has been over 2 weeks already. If they can't fix our possessions when we claim, then why do they debit the premiums, if they can't help I would love to have all my premiums back since the inception of the policy in 2020, it's either they make contact as soon as possible or we can take it further. Policy number TU0000585741, My contact number is 067 018 3420.
I have called numerous times trying to submit a claim but all I have gotten in those calls is empty promises, as they promised to send me a link to submit my claim and they have not sent me a single SMS and it has been more than 2 times and it is day 5 today, what is the use of paying your money and not receiving any assistance? This is very frustrating as they call you multiple times when they want your business and yet they fail to send an SMS when you need help...
I'm so happy with my Hyundai i10 Glide 1,25, purchased it from Mit-Mak in July and it still feels like a brand new car it is very stylish and very fuel efficient, i love my baby so much i even named her Sunshine! ❤️ Mit-Mak thank you for the incredible service you have provided, you guys are super awesome!
Thank you very much to my brother JJ who went over and above to help me out find the love of my life, thank you JJ u are the best bro!
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