KM
Kopano M
Active since Oct 2015
6
Reviews
0
Industries
Reviews
6 reviews3 months ago
Sincere Appreciation for Your Assistance
Dear Gomolemo Ndumda and Respected Senior Management Team Elsie Mahlangu, I wanted to personally thank you for the support and understanding you showed me regarding my insurance claim. When the claim was close to being declined due to matters unrelated to the claim itself, I was understandably worried. I am truly grateful for the time and effort you took—especially after Gomolemo Nduna had just returned from leave—to look into my case and help guide it toward approval. Your empathy, professionalism, and willingness to help during a stressful time meant a great deal to me. It is reassuring to know that there are people who genuinely care and are prepared to step in to help when it matters most. Thank you once again for your kindness and support. I will always remember the assistance you provided. With sincere appreciation, Kopano
56 replies
3 months ago
*******ion Net Access , Momentum Declining valid claims
Since submitting my review on HelloPeter last week, I have stopped receiving updates from Momentum. There has been no communication unless I initiate follow-ups. Brent wished me "GOODLUCK", and shortly thereafter my claim was declined following his conversation with Gomolemo and Litsa. Gomolemo confirmed that the claim would not be paid. It is alleged that a member of the insurance team (Netaccess) contacted Delport Gearbox & Diff Specialists and spoke to the owner, which may have influenced the outcome of the original report and contributed to the negative decision on my claim. Litsa then provided unrelated reasons, such as poor maintenance and high mileage, which are way not relevant to the report received. Momentum is a large company, and while I may be a small client in comparison, Litsa’s conduct reflects poorly on Netaccess. This may not be immediately apparent, but over time, reputational damage can accumulate and negatively impact performance indicators. Delport Gearbox & Diff Specialists is a fair business with a strong reputation. I am now concerned that they may also be unfairly reviewed based on the circumstances described above Report received from Delport Gearbox & Diff Specialists The report: Remarks: 6 Months or 10 000 km guarantee whichever occurs first on above job only. No guarantee on any other faults or parts whatsoever. Report: Noise from the rear diff. We opened the diff and found that the crown wheel and pinion gears are broken on a few teeth. The spider gears also broke on certain teeth. If the pothole or whatever the client went through is big enough it can cause the wheels to spin and grip abnormally causing damage to diff gears. We can not say for sure that this is the case as we do not know the extent of the accident. See photos attached." :( :( Different for for Delport Gearbox & Diff Specialists will be coming based on facts
56 replies
3 months ago
Netassess to forcefully fail my claim with unrelated excuses
Continuation of my statement: My vehicle was taken for inspection by the insurer, and the findings were reported as follows: “Report: Noise from the rear diff. We opened the diff and found that the crown wheel and pinion gears are broken on a few teeth. The spider gears also broke on certain teeth. If the pothole or whatever the client went through is big enough it can cause the wheels to spin and grip abnormally causing damage to diff gears. We can not say for sure that this is the case as we do not know the extent of the accident. See photos attached.” Unquote This report accurately reflects what occurred after I hit the pothole. The report was issued on Wednesday, and communication was received from Thando Renew-It. However, when I followed up with the inspection company this morning regarding my vehicle, I was informed that Insurance assuming Netassess had contacted them again this morning and spoken to the manager—despite the report already having been finalized on Wednesday. This raised serious concern. After this call, new issues were introduced(not from inspection company as I do not get direct communication from them), specifically regarding the vehicle’s mileage and service history, which were not previously raised on the inspection report. Ms. Litsa from Netassess has since introduced unrelated reasons, which I believe are unjustified. She is the same individual I met when my vehicle was taken in for inspection. She arrived late and appeared unprepared, which immediately raised concerns regarding the handling of my claim. She stated that the damage is due to wear and tear, citing the vehicle’s age and mileage. She also mentioned an oil leak, which is unrelated to the differential failure. Furthermore, she claimed that the vehicle has not been properly maintained. My vehicle has undergone two separate diagnostic assessments, both of which confirmed differential failure. The vehicle is otherwise in good condition and had no prior issues before the pothole incident. The only damage sustained is the differential damage caused by hitting the pothole. The vehicle’s mileage and service history are not relevant to the damage caused by the pothole and should not be used to justify rejecting the claim. Based on my discussions with independent parties, including BMW, it has been confirmed that it is highly possible for a pothole impact to cause differential damage. This strongly supports the conclusion that the damage resulted from the pothole and not from poor maintenance or wear and tear. This honestly puts the name of Momentum in a bad nam.
0 replies
3 months ago
Clarification on Claim Status and Outstanding Vehicle Repairs
Greetings Peter\ Representatives from Momentum Insure, Summary of Events My vehicle sustained damage after hitting a pothole on the passenger side. The visible damage included the front and rear tyre and rim, as well as potential hidden damage that would not be visible without lifting the vehicle. Renew-It Bedfordview was appointed by my insurer to carry out the repairs. A few weeks later, I noticed a knocking sound when turning right, which was subsequently repaired. However, the knocking sound persisted. I then took the vehicle to BMW East Rand for a full diagnosis. The analysis report was submitted to my insurer, who forwarded it to Brent. Brent advised that the issue was due to a lack of servicing and maintenance, despite having reviewed the diagnosis video together with Net Assessors. Please note that the knocking sound originates from the rear side that was affected by the pothole. Donovan also confirmed that the knocking sound was present at both the rear and front during a test drive on the passenger side. Brent arranged a follow-up meeting for the following day, to be attended by Net Assessors, Noluthando, himself, and myself. Unfortunately, on the day of the appointment, he cancelled due to an emergency when I contacted him. I also observed that disappearing messages were enabled shortly after our call. Subsequent late arrangements made with Net Assessors gave the impression that there is a very very close\good\relationship between Brent, Net Assessors and third parties which raises concern regarding the status of my claim. Brent mentioned that I will have to take my vehicle to REX DIFF GEARBOX AT BOKSBURG(without inspecting the rear side(dependant on the video Diagnosis i have supp**** them), based on the response he had received from Net Access. MY CAR SUSTAINED THE DAMAGE AFTER THE POTHOLES AND IT IS NOT DUE TO MAINTENANCE OR SERVICE. At this stage, I would like to kindly request confirmation on whether my claim has been closed. Please also advise whether the insurer or Brent intends to proceed with the necessary repairs, or if I should make arrangements to repair the vehicle at my own cost. Lastly, I would like to extend my sincere thanks to Darrio and Noluthando from Renew-It Bedfordview for their continued professionalism and assistance throughout this process.
224 replies
3 months ago
Clarification on Claim Status and Outstanding Vehicle Repairs
Greetings Peter, I trust you are well. Summary of Events My vehicle sustained damage after hitting a pothole on the passenger side. The visible damage included the front and rear tyre and rim, as well as potential hidden damage that would not be visible without lifting the vehicle. Renew-It Bedfordview was appointed by my insurer to carry out the repairs. A few weeks later, I noticed a knocking sound when turning right, which was subsequently repaired. However, the knocking sound persisted. I then took the vehicle to BMW East Rand for a full diagnosis. The analysis report was submitted to my insurer, who forwarded it to Brent. Brent advised that the issue was due to a lack of servicing and maintenance, despite having reviewed the diagnosis video together with Net Assessors. Please note that the knocking sound originates from the rear side that was affected by the pothole. Donovan also confirmed that the knocking sound was present at both the rear and front during a test drive(repaired side). Brent arranged a follow-up meeting for the following day, to be attended by Net Assessors, Noluthando, himself, and myself. Unfortunately, on the day of the appointment, he cancelled due to an emergency when I contacted him. I also observed that disappearing messages were enabled shortly after our call on WhatsApp(which I panicked and I was not vocal about it). Subsequent late arrangements made with Net Assessors gave the impression that there is a very close working relationship between Brent, Net Assessors, and other involved parties, which raises concern regarding the status of my claim. Especially after he mentioned that I may need to take my car for DIFF(Differential) Re-Conditioning at Red Diff and Gearbox at Boksburg. At this stage, I would like to kindly request confirmation on whether my claim has been closed. Please also advise whether the insurer intends to proceed with the necessary repairs, or if I should make arrangements to repair the vehicle at my own cost. Lastly, I would like to extend my sincere thanks to Darrio and Noluthando from Renew-It Bedfordview for their continued professionalism and assistance throughout this process. I look forward to your clarification. Kind regards, [Your Name] If you’d like, I can also provide: A shorter, more direct version, or A firmer version with a stronger escalation tone. If your require additional communication, attachment and communication which were also removed, I will attack
56 replies
127 months ago
False Diagnosis at mtn repair centre
Hi Peter,<br> <br> PLEASE HELP!!!!!<br> I am contract customer, I recently sent in my phone (Sony M2) in for repairs which was still in guarantee, just under 5 months at mall@carnival. <br> <br> I was advised that the phone was discontinued so I have to take another phone with terms: pay additional R911.00 <br> I received a new phone (SONY M4 Aqua)<br> <br> I noticed the new phone was faulty, the memory card slot wasn't working. So I sent the phone in within 9 days. Ever since then, its been an issue getting my phone back. <br> It was sent in for warranty assessment due to the faulty memory card slot. The phone came back and was said it was in good conditions while not.<br> I called and followed up with the repair centre and they said a wrong description was logged.<br> <br> The phone was booked again for the repairs and the technicians rejected the warranty assessment claiming again it was in good condition. Please note that the phone is booked for the third time now and worried that they won't pick up the problem.<br> <br> The mtn franchise in mall@carnival and Sandton City mall were assisting where possible.<br> It's been a month already running back and forth with this issue. Would you kindly escalate it for me.<br> <br> Best Regards,<br> Kopano
75 replies
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