EV
Edmond V
Active since Oct 2009
12
Reviews
0
Industries
Reviews
12 reviews3 months ago
Cape Union Mart attitude on defective product returns
This is the second time Cape Union Mart has wasted my time with a defective product return, and it will be the last time they get a cent from me. We spent close to R4,000 on a pair of Salomon hiking boots as a Christmas gift for my son. After just two hikes on Table Mountain, the rubber grips on the soles were literally tearing off, with pieces already missing. This is not wear and tear — it is a blatant manufacturing defect. When we returned from being away for a few days, we took the boots back to the store on Tuesday, 6 January. Instead of dealing with the obvious defect, we were met with attitude and bureaucracy. Yes, I understand the return policy mentions the original box, but we were told to take the boots home and clean them first. What exactly is the point of that? Are they planning to put these defective boots back on the shelf, or is this just another obstacle designed to discourage returns? What frustrates me most is being treated like a ******** for returning a clearly faulty product that came straight off their shelf. I am tired of spending large amounts of money with a retailer that defaults to suspicion and arrogance instead of standing behind the brands they sell. Cape Union Mart has completely lost my trust, and I will not be shopping there again.
0 replies
10 months ago
Poor quality of work and lack of ownership for their mistakes
Like another reviewer said "Stevie Wonder could have done a better job in QA" I am shocked that Discovery Insure would still send any business to Netassess and DALS. The amount of BS I had to endure from DALS since the 23rd of April is appalling. "We will remove the blue paint we smudged on your car and key fob, free of charge" We worked near your brake light but it is not our fault that the light failed as you drove it out of the workshop. "The light is an aftermarket part and is probably not syncing with the OBC" Or how about this one, We fixed your left sideview mirror, which worked perfectly well before accident, but it is not our fault it was super glued together and popped out when you drove it a few days after collecting your car. Like your score suggests you are a hit and miss repair shop at best. To whom ever reds this review you have 50% chance of going through the same lies I went through
0 replies
10 months ago
Abysmal service over the last 7 weeks
For the last 7 weeks my car has been under assessment with Netassess. I have an email trail of 37 emails and no less than 5 of their assessors in copy and not a single person has had the decency to pick up the phone and tell me when my car will be fixed. Not sure why you are still in business. An average score of 1.2 from 5 is almost as pathetic as your service. Without equally useless Discovery Insure and DALS "repair" shop you won't survive a day.
0 replies
10 months ago
Discovery Insure Fails to Oversee Shocking Repair Quality
I am deeply disappointed with Discovery Insure and its handling of my recent vehicle repair claim (Claim number: 3742659). After an accident 24 March, authorization was given for repairs 26 March and my car was sent to DALS Motor Group 23 April— one of Discovery Insure’s recommended repairers — where the quality of workmanship was abysmal. The issues I faced included: Lacquer drips on the door handle that were sanded too far and left unpainted. Dull white blemishes on freshly painted panels. Rough edges on blended door panels. Blue paint marks on the right rear door handle and key fob. Faulty brake light warning that appeared immediately after collecting the vehicle. Misaligned and scratched wheel arch trims. A side mirror that was so poorly refitted that the glass fell out while driving. And the glass is still lying in the car to this day. Not a word from Netassess, Discovery Insure or DALS. Despite multiple emails and phone calls, Discovery Insure failed to properly manage the repairer or resolve these issues. DALS deflected responsibility by blaming previous repairs — which is irrelevant because these new defects only appeared after DALS’ repair work. My repeated requests for updates and assistance were either ignored or met with vague promises. Even after a second assessment was scheduled, the vehicle remained in poor condition with no resolution in sight. I expected better from a supposedly premium insurer like Discovery Insure. They failed to ensure my vehicle was repaired to a professional standard, leaving me with unresolved problems, safety risks, and significant inconvenience. If you value quality repairs, proper oversight, and accountability from your insurer, I strongly advise you to think twice before trusting Discovery Insure. To be blunt and I know Discovery couldn't care either way but I have found a better Insurer, a better medical aid and will be canceling my credit card with them tomorrow. No skin off their noses but I will sleep better at night.
106 replies
19 months ago
Do not use JP Pool Projects from Melkbosstrand for any pool work
I used JP Pools Projects in Melkbosstrand to relocate a pool at my house. We paid him 24k as a deposit. It took him almost 2 months to get the pool into the new location. The refurbished pool looked terrible. We paid an additional 8k to hire a crane to move the pool as he had no plan on how to shift the shell. When the rain came the pool floated out of the hole and got damaged. We abandoned the project a d claimed 8k back from JP Pool Projects. He has since disappeared and I am taking legal action
53 replies
69 months ago
No service whatsoever
I cannot believe I got trapped into this contract. This is like a horror movie. Installation and contract done within days and after that NOTHING. No customer centre, no response on calls, no Wi-Fi signal
0 replies
99 months ago
Coricraft non existent service
It has been more than 18 months since we've asked to recover two of our lounge suite pillows. There is a whole history of emails, and walk in communications with the Century City store, Customer service manager and Table Bay stores with absolute no joy! I am at whits end with these people.
0 replies
102 months ago
Change of email address
I had a Standardbank private account package which after being FICAed did not work out for me due to pathetic service. I moved my accounts but arranged for a debit order against my new bank to settle my Credit card. The bank had my correct FICA detail, including email and street address. Since switching the account I never received a single statement and just continued paying the DO. In August I requested that my statement be sent to my Gmail address. I noticed on the statement that my physical address was in Vanderbijlpark and I live in Mekbosstrand. So my bank statements went to some arbitrary person which in itself is shocking and I intend taking that up with the Ombudsman. I received one statement to the changed email address and then it all stopped again. I phoned today to find out what is going on and was told I cannot change the email address over the phone. However Standardbank took it upon themselves to change my email address to my ex employer email address. Come on man GIVE ME A BREAK!!
105 replies
110 months ago
Platinum bib
<p>I recently bought a Platinum bib from the factory outlet in Cape Town. I mentioned that the seams on my previous bib tore open and I had to take it to a tailor to fix. I was told that it should not happen and that I should just bring it in when it happens again. This weekend I am doing Ironman in PE and the new bib I bought is also tearing at the seams. I phoned to arrange for replacement bib but was told that they can only send it back to the factory to stitch again. </p> <p>I did not buy the bib as a factory reject as it cost R1400+ but it turns out that the quality on their product is reject quality. The reluctance of the manager to exchange the product is absolutely poor and makes the situation even worse..</p>
0 replies
118 months ago
Super service from NavWorld Maitland Cape Town
<p>I have been struggling with a Garmin HRM for a few weeks and was finally referred to Barry at NavWorld. I went in to test the monitor expecting the standard "take better care of your product" and out of warranty response. I was left gobsmacked when I was agiven a later version strap with sensor without question. Just unheard of... NavWorld will see me again in the near future</p>
0 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (91.66666666666667%)