Terrible customer service

I’m extremely disappointed with the service from Net Canvas. My order (NC35911) was handled very poorly from the start. The wrong product was ordered, and trying to resolve the issue has been frustrating due to the lack of clear and timely communication from the team. I requested a refund after the mistake was identified, but the process has been dragging with little to no feedback. Customer service has been unresponsive and unhelpful, which has made an already frustrating situation even worse