Frustrating Experience with NetFlorist’s Faulty Ordering System

I had a very frustrating experience with NetFlorist and would not recommend their service. I ordered custom fridge magnets with personal photos. Their website kept crashing during the upload process and I had to reload everything three times before it finally appeared to accept the order and redirected me to the payment portal, where my payment was processed. Two days later, I received an email saying the photos had not uploaded due to a system fault on their side. I was asked to email the images instead, which I did. However, their system apparently did not accept that submission either. At this point it became clear that their systems are not functioning properly. The ordering platform is unreliable and full of errors, and the process has been extremely frustrating. I have since cancelled the order and requested a refund, but have received no response. I paid for a product that was never delivered and have had to repeatedly follow up with no acknowledgement. Overall, the service has been disappointing and highly frustrating. I will continue following up until my refund is processed, as I received nothing in return for the money paid. Based on this experience, I cannot recommend NetFlorist.