DN
Delilah N
Active since Aug 2018
28
Reviews
0
Industries
Reviews
28 reviews1 month ago
Frustrating Experience with NetFlorist’s Faulty Ordering System
I had a very frustrating experience with NetFlorist and would not recommend their service. I ordered custom fridge magnets with personal photos. Their website kept crashing during the upload process and I had to reload everything three times before it finally appeared to accept the order and redirected me to the payment portal, where my payment was processed. Two days later, I received an email saying the photos had not uploaded due to a system fault on their side. I was asked to email the images instead, which I did. However, their system apparently did not accept that submission either. At this point it became clear that their systems are not functioning properly. The ordering platform is unreliable and full of errors, and the process has been extremely frustrating. I have since cancelled the order and requested a refund, but have received no response. I paid for a product that was never delivered and have had to repeatedly follow up with no acknowledgement. Overall, the service has been disappointing and highly frustrating. I will continue following up until my refund is processed, as I received nothing in return for the money paid. Based on this experience, I cannot recommend NetFlorist.
0 replies
8 months ago
Excellent Sales Support, But Administration Needs Improvement
On the sales side, Ryno from Rola Motors Somerset West branch, was outstanding. From our very first meeting, he was patient, flexible, and consistently went the extra mile with a smile – even bringing the car to our home so that we could check whether it would fit in our garage. His professionalism and accommodating approach made the purchasing process a real pleasure and gave us confidence in our decision. Unfortunately, the administrative side of the process was less positive. Several errors appeared in my personal information on the paperwork, which required multiple rounds of corrections and wasted unnecessary time. In addition, the agreements sent upfront together with the Offer to Purchase (OTP) were structured as though the full checks had already been completed and the vehicle was ready for handover. We had questions about why we needed to sign documents containing legally binding conditions before the vehicle had been checked and paid for. We were told that the agreements could not be altered as this was the dealership’s standard practice. Eventually, we agreed only to sign the first page (covering the price, vehicle details, and personal information), with the understanding that the full terms and conditions would only be signed once the checks were finalised and payment had been made. While the sales experience was excellent, the repeated administrative mistakes and inflexible paperwork approach created unnecessary frustration. There was also a mix-up with the registration documents and number plates—only the certificate of registration arrived, requiring yet another call to the dealership. We were told the plates would be sent the next day, which did not happen, and further follow-up was needed. These unnecessary delays and wasted time highlight a lack of administrative tightness. We would strongly recommend that Rola invests in better training and more thorough quality checks in their admin processes, especially in terms of documents that are legally binding and must contain accurate details. That said, the tastefully put-together gift provided on completion of the purchase was a thoughtful touch and much appreciated. It’s just unfortunate that what could have been an entirely positive experience was dampened by administrative shortcomings. We would recommend purchasing from Rola Motors, but advise buyers to do their own thorough checks of the documentation to avoid errors slipping through. Ryno is a caring and professional sales representative, and we would highly recommend asking for him directly.
0 replies
8 months ago
Professional Vehicle Check, But Admin Handling Needs Serious Improvement
On the positive side, dealing with Heinrich was an absolute pleasure. His honest, professional, and friendly manner made the vehicle check a smooth and reassuring process. Later, Rial, who collected the car, also handled everything respectfully and efficiently. Both deserve credit for their excellent service. However, the administrative side of the transaction was frustrating and unnecessarily time-consuming. When finalising paperwork with Rowan, we were told after signing everything that the Natis certificate I had supp**** (the same one I’d had since purchasing the vehicle 18 years ago) was apparently not the latest. This came as a surprise, but we followed instructions and went to the traffic department the next morning to obtain a new copy. The certificate we were given had faint printing, but the traffic department confirmed it was valid and scannable. Despite this, there was confusion and repeated back-and-forth. While at the traffic department awaiting confirmation of the barcode scanning process, Rowan initially told us payment could go ahead and he’d arrange for the collection of the vehicle, only to later reverse this and say the system would not accept the barcode. His colleagues were sent to our home to collect the car while the payment issue was still unresolved. After much delay, Heinrich stepped in again, liaised internally, and managed to resolve the matter so that payment was finally made. The difficulty we faced was not in complying with the requirements, but in the lack of clear, consistent communication. On two occasions, Rowan confirmed that payment was being made, only for the message to change later. This created unnecessary stress, wasted time, and caused us to lose confidence in his assurances. In summary: huge praise to Heinrich and Rial for their professionalism, but the administrative handling by Rowan caused significant frustration. I would suggest that WeBuyCars ensure better training and clearer communication in this area so that customers are only given final confirmation once everything is genuinely in place. The reason I rated only two stars is that the wasted time and unnecessary frustration overshadowed what began as a very positive experience.
53 replies
10 months ago
We're not pleased with the annual 20% increase, but we had a very positive experience with Tinyiko
We're not pleased with the annual 20% increase, but we had a very positive experience with Tinyiko. He was patient, understanding, and did his best to secure us a better rate.
56 replies
14 months ago
🚨 Warning to Consumers: Avoid Paradigm Cooling and Wesley Gabriels
🚨 Warning to Consumers: Avoid Paradigm Cooling and Wesley Gabriels We had an incredibly disappointing experience with Paradigm Cooling and its director, Wesley Gabriels. After paying a deposit for air-conditioning services on 28 January 2025, the service was delayed due to an alleged illness. Once Wesley 'recovered', he still failed to provide a clear date for when the service would be delivered. Eventually, we decided to cancel and requested a refund. After not responding to any communication, Wesley eventually emailed promising the refund would be processed within 4-5 days, as he had allegedly returned the supplies to his supplier. That timeline passed on 12 February 2025, and we have received neither a refund nor any communication from him. To make matters worse, we confirmed with SARACCA (South African Refrigeration and Air Conditioning Contractors Association) that Paradigm Cooling is not a registered member, despite Wesley claiming that he was registered. Additionally, we discovered that the company has been deregistered with CIPC, raising serious concerns about the legitimacy of their business practices. 💡 What we want to warn others about: • Failure to deliver services after receiving payment • False promises of refunds with no action • Lack of registration and industry credibility • Deregistration with CIPC, further questioning their legitimacy We urge potential customers to be cautious and avoid working with Wesley Gabriels and Paradigm Cooling. This has been a very frustrating, stressful, and concerning experience, and we will be taking further action to recover our deposit. Please be aware, and do your due diligence before making any commitments to Wesley Gabriels or Paradigm Cooling! #ConsumerWarning #ParadigmCooling #WesleyGabriels #****Alert #AirConditioning #ServiceFailure #RefundIssues #CustomerProtection #Beware #SouthAfrica #CIPC #Deregistration
124 replies
18 months ago
TERRIBLE SERVICE
The first two months after installing fibre with Vodacom went smoothly. Then, suddenly, it stopped working, with the status constantly flashing red, occasionally turning green, but mostly back to red. We called on Sunday, 20 October 2024, and were told there were issues with Octotel, but it wasn’t necessary to log a ticket as it would be resolved. By Monday, nothing had changed. We called again and were given the same response—still no ticket logged. On Tuesday, after experiencing the same issues, I insisted they log a ticket. I received a call back saying their firmware update hadn’t happened, but they assured me the issue was now resolved and asked me to monitor it. By Wednesday, the problem persisted—more time without connectivity than with it. I called again, and once more, it was the same story: "We’ll look into it and organise a call-out," but no feedback followed. By Thursday, I called again and heard the same excuses. This service is nothing short of terrible. It’s amazing how Vodacom has no problem debiting your account every month, but when it comes to delivering the service you're paying for, it’s a constant mess.
106 replies
19 months ago
SkyNet = No Delivery
One star is too many as I have had NO SERVICE from SkyNet. I received an sms saying my parcel was out for delivery but it hasn't arrived. The next day when I tracked it, it still said out for delivery but half the day had past and it still hadn't arrived. I tried calling Skynet and they never answer, they just have a continuous voice message telling you how important your service is to them....(go figure). I tried the WhatsApp and email options expressing my disappointment in their service and enquiring when I'll receive my parcel. No response...I live in the hope that my parcel will eventually arrive but I would never choose to use this courier company. Unfortunately, I had no choice as the government department where I ordered my renewal licence uses them. Had I known how bad SkyNet's service was, I would rather have gone to the traffic department myself and waited in line to renew my licence.
0 replies
26 months ago
TERRIBLE SERVICE, THEY DO NOT SEEM TO HAVE ANY UNDERSTANDING OF LOCATIONS...
A rating of 1 is too much for this company. I received their email after the supplier gave them my details to deliver my parcel. The address was badly wrong, not even in the same province - in fact, there were portions of Easter and Western Cape in the address. I emailed them to advise them of this major error and supp**** the correct address in the WESTERN CAPE. The supplier emailed, sent a WhatsApp, and called them to advise them of the error too. After about four emails from them telling me they would attend to this, I received another email asking them if they now had the correct address. This was so poor it was hilarious, they had the exact same incorrect address as the first email. I then repeated everything again but still, the parcel ended up at some place in the EASTERN CAPE instead of WESTERN CAPE. I have sent another email and hoping my parcel will arrive this week. If not, they should pay for the loss, it was an expensive parcel. I'd recommend you think twice before using this courier company, their service is non-existent.
0 replies
37 months ago
Atrocious Service
The branch in Somerset West on the corner of Caledon Street has atrocious service. If you order a take-away coffee, you can expect to be treated like a second-class citizen. The barista poured my coffee and left it aside while she continued to make coffees for seated guests. After 20 minutes, I went to stand in front of her to ask her why it was taking so long and she took the cup that had been standing there with the half-poured coffee, warmed the milk, and gave it to me with no response and no eye contact. It is such a pity as it is situated in a good spot but every time we go there, it's like an Easter-egg hunt to find your waitron. There are fortunately many other fabulous coffee shops and wine farms in the area which we will frequent instead. Disappointed customer, among the many...
0 replies
40 months ago
Disappointing Service and Not Adhering to Important Instructions
I feel disappointed that I should even be writing this poor review as I generally like Specialized Stellenbosch and the staff are pleasant to deal with. We've also purchased many bicycle-related items from this store and it's usually one of our happy places. However, it has the opposite effect when we explicitly instruct them not to move my bike settings when taking the bike in for a service and they seem to simply ignore that important piece of information. I have serious back issues and have a custom-fit bike. I have my bike set up checked about twice a year as it is imperative that my set-up is correct to avoid affecting my spine negatively. I explained this to the staff member the first time I booked my bike in for a service and the instruction was not adhered to. I had to go back for another set-up after that first service, which is an unnecessary waste of time and money. The second time I took my bike for a service about a week ago, I explained the situation again and my husband also went back and explained the importance of the mechanics not moving my set up BUT again, I got my bike back and was in severe pain after a few kilometres of riding the day after they serviced my bike. I could feel they had messed with my handlebar and grip settings. We rode to the store and my husband spoke to them about our disappointment and their bad service in moving my set-up but they said they hadn't changed any settings. This denial is rather annoying as I had cycled hundreds of kilometres without pain, one service and I felt the difference in my settings immediately. This week I had to go to a chiropractor because of the pain from the change in my setup and I had to go back to the guy who does my bike set up and he confirmed that my handlebars had been moved to the right by 6 mm and my right handlebar grip was rotated by 3 mm, which confirms the reason for my discomfort. Again, this cost me time and money which could've been avoided had the guys at Specialized Stellenbosch paid attention and cared enough not to move my bike settings during the service. We are now going to try a few other bike shops for future services instead to try to find one that cares about the client's comfort on the bike and pays attention to important instructions.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (3.5714285714285716%)
3 Star
3 (10.714285714285714%)
2 Star
5 (17.857142857142858%)
1 Star
19 (67.85714285714286%)