Rola Motor Group
Claimed Business
Rola Motor Group
Claimed Business
20 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Rola Motor Group receives praise for individual sales consultants who deliver exceptional, personalised service, with staff at branches in Robertson, Malmesbury, and Somerset West frequently singled out by name. However, a dominant pattern of negative feedback centres on poor after-sales support, prolonged workshop turnaround times, administrative errors with registration documents, vehicle damage occurring during servicing, and a widespread lack of follow-up communication. Multiple customers report feeling ignored once the sale is completed, with unresolved mechanical and cosmetic issues eroding trust across several branches and brands.
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-50
Recommended: Unlikely
Review Distribution
2.4|20 Reviews
May '25 - Apr '26
5(23.5%)
4(11.8%)
3(5.9%)
2(0%)
1(58.8%)
5(23.5%)
4(11.8%)
3(5.9%)
2(0%)
1(58.8%)
Frequently Asked Questions About Rola Motor Group
Based on recent customer reviews, Rola Motor Group receives praise for individual sales consultants who deliver exceptional, personalised service, with staff at branches in Robertson, Malmesbury, and Somerset West frequently singled out by name. However, a dominant pattern of negative feedback centres on poor after-sales support, prolonged workshop turnaround times, administrative errors with registration documents, vehicle damage occurring during servicing, and a widespread lack of follow-up communication. Multiple customers report feeling ignored once the sale is completed, with unresolved mechanical and cosmetic issues eroding trust across several branches and brands.
Rola Motor Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 20 reviews in the last 12 months. Hellopeter has tracked Rola Motor Group across 127 total reviews. How is the TrustIndex calculated? →
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePH
Pieter H
1 reviews | Active since Jan 2020
17 Mar 2026, 12:01
Satisfied Customer
Experience with this group was very satisfying and professional. Not only did they keep me updated, but honored all my requests. They were also very competitive with their prices on new vehicles compared to other service providers.
Helpful (0)
|Replies (0)PH
Pieter H
1 reviews | Active since Jan 2020
17 Mar 2026, 12:01
Satisfied Customer
Experience with this group was very satisfying and professional. Not only did they keep me updated, but honored all my requests. They were also very competitive with their prices on new vehicles compared to other service providers.
0
Replies (0)CF
Corne F
1 reviews | Active since Jan 2020
23 Feb 2026, 10:47
Extremely Disappointed – Unacceptable Delays and Poor Service
Rola Mercedes I am extremely disappointed in the way my vehicle matter has been handled. What frustrates me most is the complete lack of accountability. Every time I escalate the urgency, the only response I receive is “I’m sorry.” At this point, apologies mean absolutely nothing without delivery. I was explicitly informed that my vehicle would be ready today. Now, at the last minute, I am told it will only be ready tomorrow. The constant shifting of deadlines shows a serious lack of professionalism and planning. Customers arrange their lives around these commitments, and it appears that this means very little to this dealership. Four weeks to resolve this issue is unacceptable. There seems to be no sense of urgency, no proactive communication, and no respect for the customer’s time. This is not my first vehicle purchase from this group, but based on this experience, it will certainly be my last. When a dealership repeatedly fails to meet its own timelines and hides behind apologies instead of solutions, it raises serious concerns about operational efficiency and workshop standards. If you value your time and expect transparent communication and reliable delivery, think carefully before committing. Extremely dissatisfied.
Helpful (0)
|Replies (0)CF
Corne F
1 reviews | Active since Jan 2020
23 Feb 2026, 10:47
Extremely Disappointed – Unacceptable Delays and Poor Service
Rola Mercedes I am extremely disappointed in the way my vehicle matter has been handled. What frustrates me most is the complete lack of accountability. Every time I escalate the urgency, the only response I receive is “I’m sorry.” At this point, apologies mean absolutely nothing without delivery. I was explicitly informed that my vehicle would be ready today. Now, at the last minute, I am told it will only be ready tomorrow. The constant shifting of deadlines shows a serious lack of professionalism and planning. Customers arrange their lives around these commitments, and it appears that this means very little to this dealership. Four weeks to resolve this issue is unacceptable. There seems to be no sense of urgency, no proactive communication, and no respect for the customer’s time. This is not my first vehicle purchase from this group, but based on this experience, it will certainly be my last. When a dealership repeatedly fails to meet its own timelines and hides behind apologies instead of solutions, it raises serious concerns about operational efficiency and workshop standards. If you value your time and expect transparent communication and reliable delivery, think carefully before committing. Extremely dissatisfied.
0
Replies (0)PP
JT
Jadine T
1 reviews | Active since Jan 2020
22 Jan 2026, 07:23
Client care is tops.
to cut a long story short, the vehicle i had purchased had on-going issues. My car was collected each and every time I reported the issue. Eventually I lost faith in the vehicle - the issues never stopped. In good faith, my vehicle was replaced :) The service I received from Leon, Gareth and some other staffers was excellent.
Helpful (0)
|Replies (0)JT
Jadine T
1 reviews | Active since Jan 2020
22 Jan 2026, 07:23
Client care is tops.
to cut a long story short, the vehicle i had purchased had on-going issues. My car was collected each and every time I reported the issue. Eventually I lost faith in the vehicle - the issues never stopped. In good faith, my vehicle was replaced :) The service I received from Leon, Gareth and some other staffers was excellent.
0
Replies (0)N
Nikki
1 reviews | Active since Jan 2020
2 Jan 2026, 15:54
HAVAL H6 & Rola GWM Stellenbosch – Disappointing Experience
I bought a brand-new HAVAL H6 expecting quality and reliability. Unfortunately, the vehicle has been a let-down. From early on there were dents and scratches from normal use, a scratch already present at collection, loose rear door handles, an unrefined ride, and random glitches with basic functions (boot, locking car, steering-wheel controls...). The biggest issue is the infotainment and radio system — it frequently freezes, disconnects, and cannot hold a KFM signal in normal coverage areas. Apple CarPlay/Google Maps freezing while driving is a serious safety concern. Multiple inspections and updates have not fixed this. The service from Rola GWM Stellenbosch has been equally disappointing. I dealt with several staff changes, poor communication, missed follow-ups, and unresolved issues despite raising them early. Dent-and-scratch insurance proved ineffective, with damage deemed “not within spec.” After months of trying to resolve this, I cannot recommend the HAVAL H6 or Rola GWM Stellenbosch to anyone who values quality vehicles and proper after-sales support.
Helpful (0)
|Replies (0)N
Nikki
1 reviews | Active since Jan 2020
2 Jan 2026, 15:54
HAVAL H6 & Rola GWM Stellenbosch – Disappointing Experience
I bought a brand-new HAVAL H6 expecting quality and reliability. Unfortunately, the vehicle has been a let-down. From early on there were dents and scratches from normal use, a scratch already present at collection, loose rear door handles, an unrefined ride, and random glitches with basic functions (boot, locking car, steering-wheel controls...). The biggest issue is the infotainment and radio system — it frequently freezes, disconnects, and cannot hold a KFM signal in normal coverage areas. Apple CarPlay/Google Maps freezing while driving is a serious safety concern. Multiple inspections and updates have not fixed this. The service from Rola GWM Stellenbosch has been equally disappointing. I dealt with several staff changes, poor communication, missed follow-ups, and unresolved issues despite raising them early. Dent-and-scratch insurance proved ineffective, with damage deemed “not within spec.” After months of trying to resolve this, I cannot recommend the HAVAL H6 or Rola GWM Stellenbosch to anyone who values quality vehicles and proper after-sales support.
0
Replies (0)PP
Piet P
1 reviews | Active since Jan 2020
26 Dec 2025, 17:24
Nightmare! Rola VW Vredenburg
Very very , extremely bad experience with the service department. My new polo went in on 24 Nov 2025 for missfire and a faulty battery, after 2 weeks i got the car back, nothing was fixed except for cleaning "corroded" wires. Got the car back, and the problem is still there. We bought a new car but cannot use it as the problem is back. Unreliable, service.
Helpful (0)
|Replies (0)PP
Piet P
1 reviews | Active since Jan 2020
26 Dec 2025, 17:24
Nightmare! Rola VW Vredenburg
Very very , extremely bad experience with the service department. My new polo went in on 24 Nov 2025 for missfire and a faulty battery, after 2 weeks i got the car back, nothing was fixed except for cleaning "corroded" wires. Got the car back, and the problem is still there. We bought a new car but cannot use it as the problem is back. Unreliable, service.
0
Replies (0)JW
Johnny W
1 reviews | Active since Jan 2020
22 Nov 2025, 16:07
I would like to write a review about Rola Motors Somerset Mall Somerset West. I am Nella Wolmarans We had been searching for a Ford Everest for quite some time and, after several disappointing experiences with vehicles that didn’t meet expectations and s
Proffesional service at Rola Motors Somerset west Mall Somerset West
Helpful (0)
|Replies (0)JW
Johnny W
1 reviews | Active since Jan 2020
22 Nov 2025, 16:07
I would like to write a review about Rola Motors Somerset Mall Somerset West. I am Nella Wolmarans We had been searching for a Ford Everest for quite some time and, after several disappointing experiences with vehicles that didn’t meet expectations and s
Proffesional service at Rola Motors Somerset west Mall Somerset West
0
Replies (0)EVDM
Ettienne Van Der Merwe
1 reviews | Active since Jan 2020
14 Nov 2025, 12:48
The Best Service I've ever received!!
The Best Service I've ever received. A Very Special Thank You to Randall Hearne at Rola Ford Robertson for your exquisite service, professionalism, kindness, friendliness and for being so Extremely helpful. It was an Absolute Pleasure dealing with you every single day. You are a Wonderful asset to Rola Ford Robertson and they are Very Blessed to have you. Thank you also to the F&I Jacqui Van Aarde for your Amazing service, your patience and all your assistance. I would recommend this dealer anytime! 10 out of 10!!
Helpful (0)
|Replies (0)EVDM
Ettienne Van Der Merwe
1 reviews | Active since Jan 2020
14 Nov 2025, 12:48
The Best Service I've ever received!!
The Best Service I've ever received. A Very Special Thank You to Randall Hearne at Rola Ford Robertson for your exquisite service, professionalism, kindness, friendliness and for being so Extremely helpful. It was an Absolute Pleasure dealing with you every single day. You are a Wonderful asset to Rola Ford Robertson and they are Very Blessed to have you. Thank you also to the F&I Jacqui Van Aarde for your Amazing service, your patience and all your assistance. I would recommend this dealer anytime! 10 out of 10!!
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Replies (0)