N
Nikki
Active since Oct 2025
2
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Reviews
2 reviews3 months ago
HAVAL H6 & Rola GWM Stellenbosch – Disappointing Experience
I bought a brand-new HAVAL H6 expecting quality and reliability. Unfortunately, the vehicle has been a let-down. From early on there were dents and scratches from normal use, a scratch already present at collection, loose rear door handles, an unrefined ride, and random glitches with basic functions (boot, locking car, steering-wheel controls...). The biggest issue is the infotainment and radio system — it frequently freezes, disconnects, and cannot hold a KFM signal in normal coverage areas. Apple CarPlay/Google Maps freezing while driving is a serious safety concern. Multiple inspections and updates have not fixed this. The service from Rola GWM Stellenbosch has been equally disappointing. I dealt with several staff changes, poor communication, missed follow-ups, and unresolved issues despite raising them early. Dent-and-scratch insurance proved ineffective, with damage deemed “not within spec.” After months of trying to resolve this, I cannot recommend the HAVAL H6 or Rola GWM Stellenbosch to anyone who values quality vehicles and proper after-sales support.
0 replies
6 months ago
Quick, easy and excellent customer service
Quick, easy and excellent customer service. Thank you Sizwe for you proactive and customer centric approach in resolving my pet insurance claim.
53 replies
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