Ordered a luxury hamper and only flowers delivered

I ordered a luxury hamper consisting of roses, beauty products and a scarf. Only flowers were delivered. The amount was R1200 +. I phoned, sent a WhatsApp and emailed. They keep me on hold and then cut me off after 6 minutes. Terrible customer service and in effect de*****ing the customers - I I didn't ask to see a picture I would have never know that the hamper was not delivered.