RE: Kloof St Location - I was treated like a criminal

I tried to check in with my California driver's license and the receptionist Jenine said I was not allowed and that I am basically *****ed. I told her I can provide photos of my passport and she said not acceptable and that I should check the requirements on the bookiong.com listing. So I did, it said photo ID, which is exactly what a California driver's license is. She was rude, unapologetic, and treated me like a criminal for a booking I paid in advance. Her behavior was deplorable and I am absolutely disgusted by how I was treated in front of other guests there. Further, I tried to contact management through booking.com messaging and even facebook and got no response. It was not until I contacted booking.com directly that things started happening. It was an awful awful experience. I travel all over the world and have stayed in 100's of hotels and this was the first time in my life that I was treated this way. Disgusting.