RJ
Robey J
Active since Nov 2018
7
Reviews
0
Industries
Reviews
7 reviews7 months ago
Exploitative practices and no goodwill
I discovered that Xneelo had been charging my elderly mother over R100 per month for years for a hosting account she did not need. All she had was email forwarding for her domain, yet they told her she required full hosting. When I finally moved everything away, they called to ask why we cancelled. I explained the situation, and the representative sounded empathetic until I asked whether they would consider refunding even a couple of months as a gesture of good faith. At that point, the empathy stopped, and the answer was a flat refusal based on "services" rendered. This was not just a matter of a few rands. It was years of unnecessary billing from a company that should have known better. I was ready to leave it alone, but since they called me to "follow up," it’s only fair to share my experience. If you value honest advice, transparency, and a company that treats its customers fairly, I would look elsewhere.
159 replies
26 months ago
From Satisfaction to Frustration
My journey with Atomic Access began on a note of satisfaction, appreciating their promise of differentiated customer service and personalized attention. This initial period of contentment, however, gradually gave way to frustration, culminating in a series of events that left me profoundly disappointed. It wasn't until I started experiencing significantly slow internet speeds that my once-positive view began to tarnish. In seeking support, I was confronted with a dismissive attitude right from the first interaction. The customer service, particularly from the CTO, was far from the understanding and customer-centric approach I was led to expect. One of the most baffling suggestions was the insistence on an Ethernet ****le for my MacBook, despite my clear explanation about the impracticality of this solution given the device's design. This insistence was further muddled by the CTO's later admission that the policy mandating this requirement was amended post my service activation, a fact initially presented as a non-negotiable condition of my subscription. The situation was exacerbated by the dismissal of my existing router's capabilities. Equipped with a high-end router capable of conducting speed tests natively, I was astonished when this practical suggestion was overlooked in favor of an illogical recommendation to purchase another router with similar functionalities. This experience has dramatically altered my perception of Atomic Access. The transition from initial satisfaction to deep-seated frustration has been a disheartening journey, marked by a glaring discrepancy between the company's professed values and the actual service rendered. In reflection, my ordeal underscores the importance of not only upholding a genuine customer-focused ethos but also the critical need for effective, empathetic communication and problem resolution. It's a lesson in the essence of customer service that I hope Atomic Access will earnestly consider moving forward.
0 replies
26 months ago
From Satisfaction to Frustratio
My journey with Atomic Access began on a note of satisfaction, appreciating their promise of differentiated customer service and personalized attention. This initial period of contentment, however, gradually gave way to frustration, culminating in a series of events that left me profoundly disappointed. It wasn't until I started experiencing significantly slow internet speeds that my once-positive view began to tarnish. In seeking support, I was confronted with a dismissive attitude right from the first interaction. The customer service, particularly from the CTO, was far from the understanding and customer-centric approach I was led to expect. One of the most baffling suggestions was the insistence on an Ethernet ****le for my MacBook, despite my clear explanation about the impracticality of this solution given the device's design. This insistence was further muddled by the CTO's later admission that the policy mandating this requirement was amended post my service activation, a fact initially presented as a non-negotiable condition of my subscription. The situation was exacerbated by the dismissal of my existing router's capabilities. Equipped with a high-end router capable of conducting speed tests natively, I was astonished when this practical suggestion was overlooked in favor of an illogical recommendation to purchase another router with similar functionalities. This experience has dramatically altered my perception of Atomic Access. The transition from initial satisfaction to deep-seated frustration has been a disheartening journey, marked by a glaring discrepancy between the company's professed values and the actual service rendered. In reflection, my ordeal underscores the importance of not only upholding a genuine customer-focused ethos but also the critical need for effective, empathetic communication and problem resolution. It's a lesson in the essence of customer service that I hope Atomic Access will earnestly consider moving forward.
0 replies
49 months ago
RE: Kloof St Location - I was treated like a criminal
I tried to check in with my California driver's license and the receptionist Jenine said I was not allowed and that I am basically *****ed. I told her I can provide photos of my passport and she said not acceptable and that I should check the requirements on the bookiong.com listing. So I did, it said photo ID, which is exactly what a California driver's license is. She was rude, unapologetic, and treated me like a criminal for a booking I paid in advance. Her behavior was deplorable and I am absolutely disgusted by how I was treated in front of other guests there. Further, I tried to contact management through booking.com messaging and even facebook and got no response. It was not until I contacted booking.com directly that things started happening. It was an awful awful experience. I travel all over the world and have stayed in 100's of hotels and this was the first time in my life that I was treated this way. Disgusting.
0 replies
54 months ago
Stole someone elses package, did not deliver mine, refuse to correct the issue.
I paid to have a small box containing VR equipment with the waybill taped to it shipped from Somerset West to Newcastle and what arrived was a green blouse in a bag with a completely different waybill number. Ok. I contact these jokers to have them rectify the mistake and they left it up to me to figure out what was going. I contacted my estate and they confirmed that Courier Guy never picked up the package. Courier Guy says they arrived and there was no package for them to collect. Mind you, their driver called me 5 minutes before arriving for pickup and I reiterated that the small box is ready with the waybill attached. What this driver decided to do was steal a blouse that was in the security area, package it, then ship it. AFTER I CONFIRMED IT WAS A BOX WITH WAYBILL ATTACHED. For some reason, it did not occur to him to call me again when he says there was no package matching my description. Sharron Botha seemed to be my main contact at Courier Guy and what a shining example of what is wrong in customer service in South Africa. Her conduct was both extremely unprofessional, anti-customer, and just overall unpleasant. Courier Guy would not only refuse to refund me for the botched shipping, but they also insisted that I pay them again, even after they 100% failed at their first attempt, to ship the package once more. The absolute stupidity to ask me to pay them again to do something, their core function as a business, that they failed at is beyond reason. Do these employees consult at Eskom or something? Stay far away from this terrible business that refuses to admit its own mistakes. They have fundamental issues with their operating procedure. And if you ever get Sharron at the end of any issue, good luck.
0 replies
90 months ago
CEO attempts to leverage money owed to us to bend us to his will
We booked 4 nights accommodation and scuba diving with Dive The Big 5. They not only have extremely harassing business practices, but they will also try to leverage money they owe you to bend you to their will. It started with paying for our tour. They requested our FULL credit card details including the security codes on the back. We let them know that we are not comfortable with this as what is to stop them from using the card to buy a new TV as they have all the details of the card. They harassed us for days, sometimes up to 7 emails with a response from us. Eventually they asked to whatsapp the card information as if that would be a more secure way to give them our FULL card details. When we reached the second hotel that they booked for us our troubles escalated. The hotel booked us into St Michaels in Shelly Beach. The conditions were awful and they gave us a room in front of a construction zone which was very noisy and dusty. Dive the Big 5 also added an R100 premium on the posted rates in the lobby which I feel is unethical without disclosure. Long story short, our dives were cancelled and had no further dives planned. We spoke to the hotel and they agreed that we should be refunded for the additional night stay which is no longer needed, but we would have to talk to Dive The Big 5. This was reiterated by a representative from Aqua Planet Dive Center in Shelly Beach. When I requested the R3990 for the night of accommodation and diving from Timothy Ray at Dive The Big 5, he refused. He did state that we are due to a refund for all the diving which amounted to R2840, but no more. I disputed this fact as he is the one doing the bookings and our money was paid to him, that my arrangement is with him. We did not sign, nor were we served, any agreement or t’s & c’s. Mr. Ray then refused to refund any of my money, even the amount he agrees we are due unless we put it in writing that we do not hold him liable for the accommodation. There is a word for when one tries to leverage undisputed money owed to force someone to comply with their terms. I consulted with my lawyer who contacted Mr. Ray, and he promptly refunded the money for the diving, but not the accommodation that even the hotel said we should receive. The conduct of this CEO was absolutely smug and in contrast of what is ethical and legal. I would tread very lightly with this company.
0 replies
90 months ago
CEO attempted to extort me for money he owed me
We booked 4 nights accommodation and scuba diving with Dive The Big 5. When we reached the second hotel that they booked for us our troubles began. The hotel booked us in front of a construction zone which was very noisy and dusty. Dive the Big 5 also added a R100 premium on the posted rates in the lobby which I feel is unethical without disclosure. Long story short, our dives were cancelled and had no further dives planned. We spoke to the hotel and they agreed that we should be refunded for the additional night stay which is no longer needed, but we would have to talk to Dive The Big 5. This was reiterated by Sam from Aqua Planet Dive Center in Shelly Beach. When I requested the R3990 for the night of accommodation and diving from Timothy Ray at Dive The Big 5, he refused. He did state that we are due a refund for all the diving which amounted to R2840, but no more. I disputed this fact as he is the one doing the bookings and our money was paid to him, that my arrangement is with him. We did not sign, nor were we served, any agreement or t’s & c’s. Mr. Ray then refused to refund any of my money, even the amount he agrees we are due, unless we put it in writing that we do not hold him liable for the accommodation. This is extortion as he is trying to leverage undisputed money owed to me to force me to comply to his terms. I consulted with my lawyer who contacted Mr. Ray, and he promptly refunded the money for the diving, but not the accommodation that even the hotel said we should receive.
0 replies
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1 Star
7 (100%)