URGENT INTERVENTION NEVER@HOME KLOOF STREET

In January of this year, my friend booked for a period 1 to 18 February 2024 and paid R18800.00 for stay at the Kloof Street branch of Never@home. She could not take occupation as she got deadly ill and had to have emergency medical care. Her mom flew from the UK as she was told her daughter was dying. She canceled her stay at Never@home a week before on booking.com. I also spoke to RUTH but no refund was received to this day. I phoned the Netherlands and they were sympathetic and agreed a refund should be done. To date still nothing. Please someone intervene. This was a medical emergency and could not be foreseen. I was told the cancelation policy is if you cancel 0-3 days before you take occupation then you can get a refund.