Ombudsman

On 24 December 2022 I had a burglary at my premises. I asked the Insurer for a copy of my policy which they did forward. This stipulated the premises were inspected and in order that never occurred. There was burglar bars and security gate with palisades excluding the sliding alliminium door ,where forced entry was obtained. I have been struggling with this matter since and even involved OSTI, which goes unsaid. I think the Ombudsman will look after the big parties and forget about the little ones on the side that has lost in excess of R 47000.00. Why do we have an ombudsman if they are not even interested. Why should the insured have to query a claim and never get response. All out there be aware of New National. Lesson hard learnt