Worst experience from new national assurance company

New national why are you sending an email to the panelbeaters that you took my vehicle to fix telling them that they are no longer authorised to carry out repairs ..why did you authorise then later choose to stop them from fixing my vehicle why do you send a company called corporate insurance consultants to ask me about my whereabouts the day ihad an accident, asking me if iwas drunk, asking me why was I at the car wash for more than 7 hours and telling me that they suspecting that I already had an incident hence I stayed so long in the car wash, why do you send people to ask for my bank statement, why do you send people to go and search my ITC RECORDS who’s this Zelda Grobler? Do I have a contract with her or you? Why are you not talking to my broker who is DCI why do you see the need of bullying me?