Mercedes-Benz Kimberley

My experience with Mercedes-Benz Kimberley was nothing short of shocking. I booked my vehicle in for a service, and from start to finish the process felt completely unstructured and unprofessional. There was no communication the entire day. Not one update. I had to call in myself to ask what was happening with my own car. When I phoned again an hour later, the dealership was already closed — no message, no courtesy, no explanation. I was simply left without answers and without my vehicle. The next morning, again, I had to chase them for information. I finally got my car back at 11h00, and still not a single apology or explanation. Just silence. For a brand that prides itself on luxury and excellence, this was embarrassingly far from Mercedes standards. The booking process is disorganised, the communication is nonexistent, and the customer experience is honestly chaotic. No surprise Kimberley customers choose to drive all the way to Bloemfontein — at least there, service still means something. Kimberley needs to get its house in order. This was unacceptable.