NV
New Vaal Motors Kimberley
Claimed Business
NV
New Vaal Motors Kimberley
Claimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
3|2 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About New Vaal Motors Kimberley
New Vaal Motors Kimberley has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked New Vaal Motors Kimberley across 3 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCM
Cindy M
1 reviews | Active since Jan 2020
9 Dec 2025, 13:15
Mercedes-Benz Kimberley
My experience with Mercedes-Benz Kimberley was nothing short of shocking. I booked my vehicle in for a service, and from start to finish the process felt completely unstructured and unprofessional. There was no communication the entire day. Not one update. I had to call in myself to ask what was happening with my own car. When I phoned again an hour later, the dealership was already closed — no message, no courtesy, no explanation. I was simply left without answers and without my vehicle. The next morning, again, I had to chase them for information. I finally got my car back at 11h00, and still not a single apology or explanation. Just silence. For a brand that prides itself on luxury and excellence, this was embarrassingly far from Mercedes standards. The booking process is disorganised, the communication is nonexistent, and the customer experience is honestly chaotic. No surprise Kimberley customers choose to drive all the way to Bloemfontein — at least there, service still means something. Kimberley needs to get its house in order. This was unacceptable.
Helpful (0)
|Replies (0)CM
Cindy M
1 reviews | Active since Jan 2020
9 Dec 2025, 13:15
Mercedes-Benz Kimberley
My experience with Mercedes-Benz Kimberley was nothing short of shocking. I booked my vehicle in for a service, and from start to finish the process felt completely unstructured and unprofessional. There was no communication the entire day. Not one update. I had to call in myself to ask what was happening with my own car. When I phoned again an hour later, the dealership was already closed — no message, no courtesy, no explanation. I was simply left without answers and without my vehicle. The next morning, again, I had to chase them for information. I finally got my car back at 11h00, and still not a single apology or explanation. Just silence. For a brand that prides itself on luxury and excellence, this was embarrassingly far from Mercedes standards. The booking process is disorganised, the communication is nonexistent, and the customer experience is honestly chaotic. No surprise Kimberley customers choose to drive all the way to Bloemfontein — at least there, service still means something. Kimberley needs to get its house in order. This was unacceptable.
0
Replies (0)JG
Jackie G
1 reviews | Active since Jan 2020
6 Jun 2025, 06:28
Exceptional Service from Start to Finish!
Exceptional Service from Start to Finish! A heartfelt thank you to the entire team at New Vaal Kimberley. From reception to sales and even the aftercare. Your professionalism and friendly service truly stood out. Highly recommended!
Helpful (0)
|Replies (0)JG
Jackie G
1 reviews | Active since Jan 2020
6 Jun 2025, 06:28
Exceptional Service from Start to Finish!
Exceptional Service from Start to Finish! A heartfelt thank you to the entire team at New Vaal Kimberley. From reception to sales and even the aftercare. Your professionalism and friendly service truly stood out. Highly recommended!
0
Replies (0)pG
pierre G
1 reviews | Active since Jan 2020
21 Sept 2022, 13:07
Upington New Vaal Terrible Service
Drove 880km for nothing. Took our Sprinter in for a key replacement. First time they could not connect to the server. The second time no internet after we made an appointment. Phones at Upington and Kimberley out of order. Not what you expect from Mercedes Benz
Helpful (0)
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pierre G
1 reviews | Active since Jan 2020
21 Sept 2022, 13:07
Upington New Vaal Terrible Service
Drove 880km for nothing. Took our Sprinter in for a key replacement. First time they could not connect to the server. The second time no internet after we made an appointment. Phones at Upington and Kimberley out of order. Not what you expect from Mercedes Benz
0
Replies (0)