I nearly got ripped off by Mercedes Benz: New Vaal Motors (Vereeniging)

I took my car to Mercedes Benz: New Vaal Motors yesterday for service, and they started recommending replacements that were not necessary just so that they could milk my insurer. As if that was not enough, a Ruan Erasmus went behind my back soliciting my insurer to amend the authorisation so that he could claim more and told my insurer, without my permission, that I would pay the balance.

Kudos to my insurer for copying me in their response, stating that they would not change the initial authorisation and cheekily reminding Ruan that I am insured so that I would not have to pay for service. Earlier on, my husband had told the dealer that in no terms would we be paying for extras, as they were unnecessary.

Today (day 2), I fetched my car from "service". Interestingly, the extra fittings could not be made as they have run out of stock, so I need to return the car sometime. While complaining about their shenanigans and after introducing myself to Ruan as the lady who had sent him an email earlier, he shrugged me off and continued with his business - what a joke!

This is pathetic for a Mercedes Benz dealership!