Vew Vaal Mercedes Vereeniging - very poor service and straight out lying to a customer.

Poor - no very poor customer service. I bought a Mercedes Benz and the dealer arranged for us with New Vaal with Ruan Erasmus for the new key. This key was paid for on 11June 2021.

After making an appointment with Ruan I went to New Vaal on 28 June after confirming through Primo Executive and with Ruan that our key is there, it would take an hour to program it.

On arrival they informed that they cannot accept my original ID and Ownership document of the car and I have to go and make a affidavit and have it stamped. I told the service personel that they could have told me I should bring a copy as the whole of New Vaal does not have a commissioner of oath on site. Unbelievable...there is more.

We came back to the Vaal after a holiday and booked a service for this vehicle and for the programming of the said key. This morning they accepted the documemts and told me the car will be finished by 17h00 this afternoon. This afternoon, 27 July 2021, after I was phoned to collect the car; they informed that I will have to wait another 21 days for a blank key to come from Germany.

Did New Vaal sold our blank key to someone else? They now say they never had our blank key.

Selling some of the more expensive and luxurious vehicles and giving the worst service...that is my experience with New Vaal.