Active since May 2016
10
Reviews
0
Industries
Reviews
10 reviews24 months ago
Invoice Paid and no reply
I might retract this review pending feedback. We were invoiced for an order last week - 18 April 2024 - the order was paid and we cannot get hold of this company since. website down, phone nr does not work anymore, they do not answer our emails. For now it looks like Coffee Pod Guru went belly up or something. I hope someone will get back to me and can rectify this as I previously had a good experience with this company and loved the coffee pods.
0 replies
57 months ago
Vew Vaal Mercedes Vereeniging - very poor service and straight out lying to a customer.
Poor - no very poor customer service. I bought a Mercedes Benz and the dealer arranged for us with New Vaal with Ruan Erasmus for the new key. This key was paid for on 11June 2021. After making an appointment with Ruan I went to New Vaal on 28 June after confirming through Primo Executive and with Ruan that our key is there, it would take an hour to program it. On arrival they informed that they cannot accept my original ID and Ownership document of the car and I have to go and make a affidavit and have it stamped. I told the service personel that they could have told me I should bring a copy as the whole of New Vaal does not have a commissioner of oath on site. Unbelievable...there is more. We came back to the Vaal after a holiday and booked a service for this vehicle and for the programming of the said key. This morning they accepted the documemts and told me the car will be finished by 17h00 this afternoon. This afternoon, 27 July 2021, after I was phoned to collect the car; they informed that I will have to wait another 21 days for a blank key to come from Germany. Did New Vaal sold our blank key to someone else? They now say they never had our blank key. Selling some of the more expensive and luxurious vehicles and giving the worst service...that is my experience with New Vaal.
0 replies
61 months ago
Vodacom - bullies, sharks and lie when they tell you it has been escalated and will be resolved
I wrote a review, Phoned, emailed reports to Vodacom regarding money they deduct from me illegally and reported this on Hello Peter on 21 Feb 2021. Well, it is another two months down the line and still, nothing has changed. You are the worst, your managers and call centre agents who assisted me by doing nothing can tell sweet lies to customers and nothing they promised has happened. Here is the original report: I have been a Vodacom client since cell phones became available. I have upgraded many times over the years. Received notification that I can upgrade almost two years ago and went into Vocam Shop in the Vaal Mall as I did all the years before. Upgraded to a new package with two phone sets and was told that for two months I will pay extra to finish my existing contract - which I did. I recently queried my account that seemed too high at Vodacom Vaal Mall and was treated like dirt when they realized that my previous product was never cancelled. Even the manager just said sorry we do not cancel agreements you had to do it on your own. I phoned from the shop that day but it seems it was never done. I have been Phoning Vodacom on the cancellation line ********** (old BBM number from black berry days) to cancel this contract and twice I was promised that they will cancel it last month and the manager will make sure it is done and they will investigate to do a refund for me on a product cancelled with my upgrade. I just got my second bill after I cancelled this product with Vodacom this year and still billed for a product never used in almost two years. Shame on you Vodacom for being bullies that respond so slow to clients and just keep on deducting money and if someone don't pay you simple blacklist them - I call that a bully. Maybe time to move away from Vodacom with all my personal and business products.
106 replies
63 months ago
Vodacom - a Bully in my opinion - taking money for a product cancelled.
I have been a Vodacom client since cell phones became available. I have upgraded many times over the years. Received notification that I can upgrade almost two years ago and went into Vocam Shop in the Vaal Mall as I did all the years before. Upgraded to a new package with two phone sets and was told that for two months I will pay extra to finish my existing contract - which I did. I recently queried my account that seemed too high at Vodacom Vaal Mall and was treated like dirt when they realized that my previous product was never cancelled. Even the manager just said sorry we do not cancel agreements you had to do it on your own. I phoned from the shop that day but it seems it was never done. I have been Phoning Vodacom on the cancellation line 0821958 (old BBM number from black berry days) to cancel this contract and twice I was promised that they will cancel it last month and the manager will make sure it is done and they will investigate to do a refund for me on a product cancelled with my upgrade. I just got my second bill after I cancelled this product with Vodacom this year and still billed for a product never used in almost two years. Shame on you Vodacom for being bullies that respond so slow to clients and just keep on taking our money and if someone don't pay you simple black list them - I call that a bully. Maybe time to move away from Vodacom with all my personal and business products.
112 replies
101 months ago
Insurance with Absa poor service
I have been trying to get Absa Insurance to settle my claim. Aubrey Medupe have been passing the buck, get almost no feedback from him and some of the worst service I have ever experienced. My claim nr is ********** . They have settled a part of my claim but one amount had been outstanding since end of September 2017 and it is now mid December. Poor poor service. I have actionlined this many times and they just refer it back to hocclaims. My banker cannot assist and just pass the buck as well. What to do with this bank? Whrn I was working as a branch manager for this bank I was proud to be part of Absa but recently your service levels is going down the tube in general.
105 replies
109 months ago
Poor Service on upgrade on Mobile
<p>I first visit the Telkkom outlet in the Vaal Mall who referred me to the website. I send the Telkom an email from the website regarding my upgrade that is due. I phoned 081180, they transferred me to the Sales Depoartment who again told me that I shoud shone 081180. After another call to 081180 I was told to phone 10213 option 2. I hold on for ages while the consultant was looking at my account after I gave him my company reg nr. Later the phone was asnwered again by a lady in another deportment who could not assist me. I just wated 50 mins of my business day because of Telkom's incapability to do client service to business customers. Why do I still deal with you?</p>
168 replies
118 months ago
Eskom poor service again
<p>It is sad that the company that supplies electricity has become such a big snail. We do appreciate the fact that SA still has a company to supply us with electricity. The weakest area in this company is their actual technicians that has become so lazy or there is not enough of them anymore. We were used to a 45 min turn around time if a transformer tripped in the past. Our power went out at 18h30 last night and 12 hrs later still no one came to reset the pole after it was reported and our time expectation given by eskom was 4 - 8 hrs. Customer care on your call centre is helpfull. Management please sort out your service delivery of your technician department. That will go a lond way with your endusers. This matters big time. 24 hrs turn around time is not acceptable in a modern time where SA is dependent on your support. Second time in a month we sit without electricity for more than 24 hrs due to Eskom issues on supply.</p>
0 replies
119 months ago
Eskom Technician stuff up our electricity
<p> Some houses lost electricity on our road around 22h00 last night. A technician by the name Doctor came out within 20 mins. Seems like the dr switched electricity from some properties to others as we lost ours. Numerious excuses at the call centre includes: system.off line, techs is very busy and now we have to wait till someone this morning can come and have a look. In the mean time have a cold night and shower or dont bother to shower and go to work. Shame on you Eskom for such poor service.</p>
0 replies
121 months ago
Worst service ever, slowest response time ever.
<p class="MsoNormal"><span style="font-size: 10.5pt; line-height: 115%; font-family: Verdana, sans-serif; color: #555555; background-color: white; background-position: initial; background-repeat: initial;">My Mercedes Gl was in an accident and the quotation was R224 000. The claim was submitted on 22 March 2016. On 1 April the assessor came out and approved only R125 000 for the repair. I got another quotation from another panel beater - R220 000 and I asked for a different assessor to meet me at the panel beater. The head of the assessor department came out and found that even R225 000 would not cover the repair and as it exceeds the 70% mark the vehicle has to be written off. I asked for a buy back value and they offered the vehicle back to me at 45% which is ridiculous. And still today 11 May 2016 I have not yet received the settlement offer from Zurich. This is my company vehicle that I use daily and I need to replace it. So if you consider a new insurance company know this: Zurich will not look after your interest and they take their time, do not come back to you when you ask for an update. I find them useless at his stage. Cannot promote them at all. I am a very disappointed client.</span></p>
0 replies
121 months ago
Worst service ever, slowest response time ever.
<p class="MsoNormal"><span style="font-size: 10.5pt; line-height: 115%; font-family: Verdana, sans-serif; color: #555555; background-color: white; background-position: initial; background-repeat: initial;">My Mercedes Gl was in an accident and the quotation was R224 000. The claim was submitted on 22 March 2016. On 1 April the assessor came out and approved only R125 000 for the repair. I got another quotation from another panel beater - R220 000 and I asked for a different assessor to meet me at the panel beater. The head of the assessor department came out and found that even R225 000 would not cover the repair and as it exceeds the 70% mark the vehicle has to be written off. I asked for a buy back value and they offered the vehicle back to me at 45% which is ridiculous. And still today 11 May 2016 I have not yet received the settlement offer from Zurich. This is my company vehicle that I use daily and I need to replace it. So if you consider a new insurance company know this: Zurich will not look after your interest and they take their time, do not come back to you when you ask for an update. I find them useless at his stage. Cannot promote them at all. I am a very disappointed client.</span></p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (100%)