CP
Coffee Pod Guru
Unclaimed Business
CP
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
23 Apr 2024, 12:35
Invoice Paid and no reply
I might retract this review pending feedback. We were invoiced for an order last week - 18 April 2024 - the order was paid and we cannot get hold of this company since. website down, phone nr does not work anymore, they do not answer our emails. For now it looks like Coffee Pod Guru went belly up or something. I hope someone will get back to me and can rectify this as I previously had a good experience with this company and loved the coffee pods.
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Anonymous
1 reviews | Active since Jan 2020
23 Apr 2024, 12:35
Invoice Paid and no reply
I might retract this review pending feedback. We were invoiced for an order last week - 18 April 2024 - the order was paid and we cannot get hold of this company since. website down, phone nr does not work anymore, they do not answer our emails. For now it looks like Coffee Pod Guru went belly up or something. I hope someone will get back to me and can rectify this as I previously had a good experience with this company and loved the coffee pods.
0
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Mark H
1 reviews | Active since Jan 2020
4 Jan 2021, 07:42
Very disappointed in the service, very disappointed in the product
I am very disappointed with Coffee Pod Guru. Firstly, no fault of theirs, the delivery was delayed at Dawn Wing for over a week, as the waybill and the product were in two different places. Secondly, the product itself is really not good. It is not, as they claim, compatible with the Nespresso machines. I am now sitting with 97 pods which I cannot use. The other 3 had to be discarded, as they wouldn't work properly. Very disappointing. And there is no contact email or number on their website, hence me posting here
Helpful (0)
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Mark H
1 reviews | Active since Jan 2020
4 Jan 2021, 07:42
Very disappointed in the service, very disappointed in the product
I am very disappointed with Coffee Pod Guru. Firstly, no fault of theirs, the delivery was delayed at Dawn Wing for over a week, as the waybill and the product were in two different places. Secondly, the product itself is really not good. It is not, as they claim, compatible with the Nespresso machines. I am now sitting with 97 pods which I cannot use. The other 3 had to be discarded, as they wouldn't work properly. Very disappointing. And there is no contact email or number on their website, hence me posting here
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HILTON E
1 reviews | Active since Jan 2020
23 Apr 2020, 10:24
BAD CUSTOMER SERVICE
purchased reusable coffee machine pods. pack of 3 did not even last 4 mths. when i emailed them they said they cannot replace/refund. i then sent them info re the consumer protection act. they replied that they are going out of business and that it is wear and tear. i re-emailed and they igneored my email. BAD CUSTOMER SERVICE. WONT BE SHOPPING FROM THEM AGAIN. BETTER TO PURCHASE FROM WELLKNOW STORES AS THEY DO RETURNS AND ARE AWARE OF THE CPA.
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HILTON E
1 reviews | Active since Jan 2020
23 Apr 2020, 10:24
BAD CUSTOMER SERVICE
purchased reusable coffee machine pods. pack of 3 did not even last 4 mths. when i emailed them they said they cannot replace/refund. i then sent them info re the consumer protection act. they replied that they are going out of business and that it is wear and tear. i re-emailed and they igneored my email. BAD CUSTOMER SERVICE. WONT BE SHOPPING FROM THEM AGAIN. BETTER TO PURCHASE FROM WELLKNOW STORES AS THEY DO RETURNS AND ARE AWARE OF THE CPA.
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Stephen C
1 reviews | Active since Jan 2020
9 Dec 2019, 09:25
COFFEE POD GURU - SHOCKING !!!!!
I am all for supporting local and small business's however in the case of COFFEE POD GURU i found their product as well as customer service extremely disappointing to say the least !!! I purchased some so called "reusable coffee pods"from COFFEE POD GURU for my Nespresso machine and am totally dissappointed with them. They get stuck in the machine, dont load correctly into the chamber as well as dont produce good strong cofee (when they did eventually decide to work after about 8 attempts) After contacting COFFEE POD GURU and mentioning my experience and concerns to them, their attitude was nothing short of shocking, as they were simply not interested at all in me returning the products and offering a refund !! Their reply was "how can you return it if you have used it and opened it ? " Well can anyone tell me how one is to know whether product actually works or not - by actually testing it and enjoying the product that you paid money for and bought it for in the 1st place ?? I mentioned to them that i would have expected more in terms of customer satisfaction and customer support, only to receive an attitude of - "you bought it - you keep it !!! I urge anyone who is looking to try Coffee Pod Guru - DONT !!!! You will be nothing but disappointed, as i have 3 useless "so-called" reusable pods which will be sitting and gathering dust !! Absolute **** !!!
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Stephen C
1 reviews | Active since Jan 2020
9 Dec 2019, 09:25
COFFEE POD GURU - SHOCKING !!!!!
I am all for supporting local and small business's however in the case of COFFEE POD GURU i found their product as well as customer service extremely disappointing to say the least !!! I purchased some so called "reusable coffee pods"from COFFEE POD GURU for my Nespresso machine and am totally dissappointed with them. They get stuck in the machine, dont load correctly into the chamber as well as dont produce good strong cofee (when they did eventually decide to work after about 8 attempts) After contacting COFFEE POD GURU and mentioning my experience and concerns to them, their attitude was nothing short of shocking, as they were simply not interested at all in me returning the products and offering a refund !! Their reply was "how can you return it if you have used it and opened it ? " Well can anyone tell me how one is to know whether product actually works or not - by actually testing it and enjoying the product that you paid money for and bought it for in the 1st place ?? I mentioned to them that i would have expected more in terms of customer satisfaction and customer support, only to receive an attitude of - "you bought it - you keep it !!! I urge anyone who is looking to try Coffee Pod Guru - DONT !!!! You will be nothing but disappointed, as i have 3 useless "so-called" reusable pods which will be sitting and gathering dust !! Absolute **** !!!
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