MH
Mark H
Active since Jan 2013
52
Reviews
0
Industries
Reviews
52 reviews43 months ago
Unacceptable reconnection fee
I have been paying my subscriptions on a month to month basis, which is my requirement. I have not made a payment this month yet, as I am away. I will sort this out when I return, but now I see I am being charged a reconnection fee. I am not paying this. You have tried to charge me this once before, and after a long fight, you reversed it. I expect the same to be done. There is no valid reason for you to charge this extra amount. This is totally unacceptable. If you want me as a customer, treat me properly. As for your call centre agent, ask him to listen to customers when they speak.
1596 replies
44 months ago
Benmore branch is useless
Your Benmore branch does not care about customers. I booked a visit on line to collect my card. When I arrived at the branch I was told to wait for over 20 minutes . The branch is full of customers and hardly any tellers to deal with the customers. This is not acceptable
148 replies
51 months ago
Closed on Sundays, really?
I went to Wanderers Planet Fitness this afternoon, Sunday at 4:00pm, only to be informed that theg are closed. Really? Since when? Why is there no communication? Why do security allow access inside if the place is closed?
0 replies
51 months ago
Horrific customer service, really bad experience
Trying to get home and car insurance through Dotsure has got to be the worst experience one could ever imagine. Firstly, I get given a premium based on a zero excess for the car by Lu-Verne Samuels, who took down the application. I informed her of all the details she required, including the home contents etc. When I received the policy document, there was an excess of R 6 500 for the car, and the description of the premises was wrong. Her tone was condescending, questioning me after every response with "Do you understand?", When I responded "yes", her answer was "Good". Where is my lollipop for being a good boy and saying that I understood? If you want to treat your potential customers like they are stupid, then she gets the award for succeeding in doing just that. Then I had to send in proof of prior cover, which I did. This covered a period of 18 months, the balance of the cover was with Hollard, who are involved with, or own Dotsure. I informed the agent named Lindisipho Qaqawe that the records could be obtained from Hollard as they are "one and the same". I was informed that I had to do this, as there were no records. Then after correcting the errors on the policy (like a corrugated iron roof to a cement/concrete roof), yet again the premium goes up. I don't think that Dotsure know what they are doing. They expect their potential customers to jump through hoops, while treating them like they are rather ignorant or stupid. My advice, go anywhere else. You don't know what will happen in the event of a claim.
53 replies
53 months ago
Disgusting customer service, lack of response
Somehow, Discovery thinks that they can take money out of my credit card and pay it over into their medical aid, without me even authorising, when the payment has already been made by me. Then they refuse to fix the problem, because it is their companies involved. This is not acceptable! I logged a query yesterday, with promises of return calls, and for the mater to get resolved yesterday. Your customer service team, in particular, someone by the name of Marusha (I think that is the spelling), is appalling. Your staff are patronizing, Marusha in particular, and have no idea how to talk to customers. I want a senior manager to call me urgently regarding a query and dispute that I have logged, and all the promises of returned phone calls that I have not received, never mind the lies told to me. You have the recordings. You have the query and the dispute.
0 replies
60 months ago
Don't ever give Netflorist your details. Hounded for life!!!
Don't ever buy from Netflorist!! You get hounded, sent emails almost daily thereafter. Try unsubscribing and nothing happens. They totally ignore the request to unsubscribe. Call them and complain, and nothing happens. The very next day you get another mail again. Rather buy elsewhere, keep your personal information away from them. I can't wait until the POPI Act is in place and they can get fined for their actions.
0 replies
64 months ago
Disgusting, disgusting disgusting
This is the second flight I have taken which is leaving late or left late because your staff have not arrived in time This is totally disgusting. This is not the way you treat passengers. This is not the way you run a business. You deserve to suffer the same fate as SAA. Never again will I ever book or fly on your airline. Your staff are also a bunch of liars, not telling us passengers the truth. As management you deserve to be fired. So should your staff that arrive late. This is becoming habit in you joke of a company
0 replies
64 months ago
Bad customer service, wrong billing
I was a customer until April 2018. I paid up my account and cancelled. Yesterday I decided to subscribe on a month to month basis. I communicated via the website, with typed messages. I was given an amount to pay, which I did. Then I received the receipt which charged me R 50 reconnection fee. This is absolutely ludicrous. This is wrong and unacceptable. I tried discussing this with someone on Twitter. Your agents are useless, ineffective, do not listen to customers, do not understand, and do not answer the questions asked. I want this looked into, and the R 50 credited back to my account. Every time there is an accounting issue with DSTV it takes months to resolve. This is rubbish.
224 replies
64 months ago
Very disappointed in the service, very disappointed in the product
I am very disappointed with Coffee Pod Guru. Firstly, no fault of theirs, the delivery was delayed at Dawn Wing for over a week, as the waybill and the product were in two different places. Secondly, the product itself is really not good. It is not, as they claim, compatible with the Nespresso machines. I am now sitting with 97 pods which I cannot use. The other 3 had to be discarded, as they wouldn't work properly. Very disappointing. And there is no contact email or number on their website, hence me posting here
0 replies
75 months ago
Not a happy member.
I had a call-out yesterday, and I am extremely unhappy with the outcome. My battery was flat, and I asked Sello Nkadimeng to replace the battery. There seemed to be an electrical issue, which I believed may have been resolved with the new battery. He refused to replace the battery, which I would have been very happy to pay for. He suggested that I get the electrical problem fixed first. I thought that by replacing the battery the problem would have resolved itself, which in fact it did. Instead he suggested that I get the car towed in, at a further cost, the following morning. After he left, having told me what I already knew, and not assisting me at all, I called out someone else, at a cost to me. That person replaced the battery as I asked, and the entire problem was solved. If I am getting this kind of service from the AA, please tell me why I should bother to remain a member. If your people don't and won't do as I request, as a customer, then what is the point. This exercise cost me an additional R 850 yesterday, money I didn't have to spend if your staff member did as requested. In fact, you would have earned some revenue out of the sale of the battery as well. TOTALLY DISGUSTED AND NOT HAPPY AT ALL
56 replies
Review Distribution
5 Star
3 (5.769230769230769%)
4 Star
1 (1.9230769230769231%)
3 Star
0 (0%)
2 Star
11 (21.153846153846153%)
1 Star
37 (71.15384615384616%)